OVERALL DESCRIPTION

• You will answer customer queries, deal with complaints and provide information on the products and services offered by your company. The modes of communication include email and phone.
• You will be assembling many components to make bus ticket machine holders (RAMS)
• The applicant will be supported by our experienced Team to learn the best practises to support a solution end to end, giving a quick but quality response to the clients.
• Devices are sent to and from workshop so you’re based in same location. Normal working hours – Good Life/Work Balance.
• Currently Living in Cork City.

ESSENTIAL SKILLS (TECHNICAL SKILLS)

• 3 Years Plus Technical Customer Support Experience
• Skilled with power tools and assembling hardware (Using solvents, drills etc)
• Skilled with Office tools, Word, Excel.
• Interest in Software and Mobile Device Technology
• Possess strong analytical ability and attention to detail.
• Ability to review logs and investigate low level issues.
• Genuinely interested in learning about mobile ticket machines and fixing issues associate with them.

OTHER DESIRABLE (TECHNICAL SKILLS)

• Excel reporting.
• Second language Advantageous but not necessary.
• Experience working with Electronic Ticket Machines is very advantageous.
• Proficiency in soldering, chip replacement.
• An electronic qualification or relevant repair experience

• Dealing with customer complaints or get a manager involved if you are unable to solve a problem.
• Configure and provision Mobile devices in workshop under direction of Technical Support Team Lead.
• Identifying and assessing a customer’s needs to ensure they are satisfied.
• Speaking with customers via email, live chat, on the phone, or face-to-face in- store.
• Keeping detailed records of customer interactions and being in charge of customer account details.
• Investigate customer issues. Software and hardware based.
• Escalate to senior engineer or development team if required.
• Configure customer operation details.
• Documentation and manuals.
• Maintain effective spare part control and stock control