Customer Service Support Officer at myCareer - NSW Government

Gosford, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

92701.0

Posted On

23 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Administrative support, Data entry, Communication, Problem solving, Resilience, Regulatory compliance, Triage, Conflict resolution, Record keeping, Analytical skills, Time management

Industry

Government Administration

Description

Customer Service Support Officer – multiple opportunities Grade: Clerk Grade 3/4 Salary: ($84,659 - $92,701 + Superannuation) Duration: Multiple Temporary opportunities (up to 30 June 2027) Closing Date: 1 May 2026 10am Location: Gosford/Sydney/Parramatta - we work under a hybrid model and come together in office 2 days per week, and other days as required (subject to change). About the team The Long Service Corporation manages the building and construction industry and contract cleaning industry portable long service schemes. We will have recently introduced a new scheme to provide portable long service benefits to the community services industry. You will provide front line services in a high volume, fast paced environment to deliver high quality customer service. You will be required to assess a range of matters across our Building and Construction industry, providing quality service, information and assistance to customers and businesses on a wide range of matters, assisting customers in the lodgement of documents, correspondence, and resolution of issues, including those requiring analysis and specialised knowledge. Key challenges - Dealing with a wide range of matters in a high volume or sensitive customer focused frontline environment by demonstrating resilience. - Responding to enquiries and completing administrative and processing tasks within defined service standards. - Keeping up to date with the range, pace and complexity of information and knowledge required to deliver quality service. To be successful you will - Respond to enquiries from external and internal customers according to service standards and within delegated authority. - Facilitate appropriate customer outcomes by applying relevant knowledge, legislation, regulations, and procedures. - Provide administrative services, respond to enquiries, and complete a range of processing activities with accuracy and efficiency. - Escalate matters in a timely manner if necessary. - Educate customers on legislation, procedures, their rights, and responsibilities to raise community awareness. - Develop and maintain specialised knowledge, techniques, and skills to deliver a high-quality service. - Ensure all enquiries and issues are accurately captured and authorised policies and procedures are adopted for triage, resolutions, referral or escalation. These will be key attributes to achieve successful business operations and performance during a period of change management and business improvement. If you said yes to the above, and are looking for: - Inclusive and strong team culture - Flexible working options - Excellent development opportunities Then we want to hear from you! Please note that the role description used for these positions is Regulatory Operations Support Officer How to Apply! Your application must include a covering letter and an up-to-date resume that details your knowledge, skills, and experience in relation to the above role. (Maximum 5 pages total for both documents) In your cover letter please share your motivation for applying for this position and your relevant skills. A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements. Salary Grade 3/4, with the base salary for this role starting at 84,659 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Alcorn via Lauren.Alcorn@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Friday 1st May 2026 10am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Lauren.Alcorn@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

The role involves providing front-line customer service in a high-volume environment, including assessing industry-related matters and assisting with document lodgement. You will also be responsible for responding to enquiries, maintaining accurate records, and educating customers on relevant legislation and procedures.