JOB SUMMARY:

We are seeking a highly motivated and detail-oriented Customer Service Support Officer to join our team. The role involves providing outstanding support to customers by handling inquiries, resolving complaints, and ensuring a high level of customer satisfaction across all communication channels.

REQUIREMENTS:

• Proven experience in a customer support or service role (1-3 years preferred)
• Strong communication skills (verbal and written)
• Proficiency in using CRM systems and Microsoft Office applications
• Ability to handle multiple tasks and work under pressure
• Patience and professionalism in dealing with customer complaints
• High attention to detail and strong problem-solving skills
• Bachelor’s degree or equivalent qualification preferred
• Fluency in English and Arabic is Preferred

• Handle incoming calls, emails, and chats from customers in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Resolve customer issues efficiently while maintaining a positive and empathetic approach
• Record and update customer interactions in the CRM system
• Coordinate with internal departments to follow up on customer needs or concerns
• Escalate unresolved issues to the appropriate team or manager as needed
• Process orders, forms, and requests accurately
• Maintain a thorough knowledge of company products, services, and systems
• Participate in training and development sessions to enhance service delivery skills
• Ensure compliance with company standards and customer service policies