Chestertons Estate Agents
Customer Service Support Specialist
Location: Islington
Hours: 40 hours per week, Monday - Friday (hybrid role once settling in period has been passed)
Salary: £28,000 per annum
We are currently recruiting for a Customer Service Support Specialist to join our thriving Property Management Department. The ideal candidate will be a well organised, thorough individual with the capacity to learn and implement core management service support functions for our clients. All candidates should be energetic individuals who takes pride in delivering exceptional service levels at all times.

• Embrace the Chestertons brand and Core Values
• Seek out information or answers to clarify knowledge
• Meet and network with other employees (both within property management and the wider company)
• Understand the importance of professional communication and apply this consistently without being prompted
• Apply knowledge learnt to a wide range of property management scenarios to achieve the best result
• Learn and understand the purpose of the different departments within Chestertons and how they interact with each other
• Actively ask for advice and assistance where necessary
• Learn and understand basic legislation and terminology relating to the lettings and property management industry
• Learn how to use all software required to be able to fulfil a Customer Service Support Specialist role at Chestertons
• Answer client calls quickly and professionally
• Answer client queries wherever possible
• Take and pass on detailed messages to the correct people in the company
• Where messages have been passed on, make sure the client has been contacted/assisted before the end of the day & escalate where necessary
• Learn how to troubleshoot common maintenance issues
• Adhere to department standards