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Customer service support specialsit at henkel

Pudong, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, Billing Management, Communication Skills, Problem Solving, Report Analysis, SOP Execution, Office Software, Project Management, Organizing Ability, Stress Management, Patience, Responsibility, Willingness To Learn, English Proficiency

Industry

Manufacturing

Description

What you´ll do Handle day-to-day requirements, order management, billing management and others tasks. Coordinate with front office CS team to ensure request and customer needs are duly communicated cross different teams. Deal with customer complaints and exceptional cases when other team members are in trouble to work out solution efficiency. Make report and analysis on the operational issues and exceptional cases to the team leader. Fully execution of the effective SOP, improve the current work flow and making changes continuously. What makes you a good fit Bachelor’s degree. At least 2-3 working experiences in customer service filed and project management background. Good at English speaking and writing. Expert in office software such as excel, word and power point. Working patiently and efficiently. Willing to learn, strong sense of responsibility. Good communication skills. Independent management capability, organizing ability and handling stress ability are needed. Some perks of joining Henkel Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year Diverse national and international growth opportunities Global wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares Comprehensive Group Insurance Scheme Annual Physical Examination Flexible Benefits cover for dependents Company Products Discount At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

Responsibilities

Handle day-to-day requirements including order and billing management, and coordinate with the front office customer service team. Deal with customer complaints and make reports on operational issues to the team leader.