Customer Service Team Lead - Automotive at Arconic

Bettendorf, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Team leadership, Project management, S&OP planning, Process development, Inside sales, Cross-functional collaboration, SOP implementation, Change management, Training, Safety consciousness, Order management, Data analysis, Communication, Problem solving

Industry

Manufacturing

Description

Primary Purpose The primary purpose of the Customer Service Team Leader is to: * Act as the tactical lead on all issues pertaining to achieving the monthly S&OP plan within the market, * Leading tactical aspects of market- specific projects, * Being the primary liaison between CSSRs and the Customer Service Supervisor and supervising the CSSSs within the market. * This includes tactical management of bookings to maximize order level, trial/new business oversight, new product creation, leading change within the team, training of new personnel, and CSSR desk coverage when team members are not available. The team leader is also a crucial first step on the help chain for CSSR issues. * Additionally, the Customer Service Team Leader is accountable for working across business units and departments to develop and implement new processes for the market and flow paths. * The incumbent recognizes that accident and injury prevention are equal in importance to production, quality, delivery, recovery, and cost control. The incumbent accepts the responsibility to work safely and promote safety consciousness among other employees. Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders. At Arconic, we: Act With Integrity : We lead with respect, honesty, transparency and accountability. Safeguard our Future : We protect and improve the health and safety of our employees, communities and environment. Grow Stronger Together : We cultivate an inclusive and diverse culture that advocates for equity. Earn Customer Loyalty : We build customer partnerships through best-in-class products and service. Drive Operational Excellence : We pursue continuous improvement through innovation, agility, people development and collaboration. Create Value : We achieve success by generating and growing value for our stakeholders. This position is subject to Export Control Law: This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. §730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Authorizations from the relevant government agency may be required to meet export control compliance requirements. United States EEO Statement: Arconic Corporation is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Davenport Works is the country’s largest aluminum rolling mill, it was opened in 1948 and currently employs more than 2,000 people and ships product worldwide. It is in Riverdale in the Quad Cities (Davenport and Bettendorf in southeastern Iowa, and Rock Island and Moline in northwestern Illinois). The Quad Cities is 3 hours south-west of Chicago, 4 hours north of St. Louis, and less than 3 hours from Des Moines. The Quad Cities is home to St. Ambrose University among 8 educational institutes. Major outdoor summer music festivals include the Bix Beiderbecke Memorial Jazz Festival, Mississippi Valley Blues Festival, and River Roots Live.

Responsibilities

The Customer Service Team Lead acts as the tactical lead for market-specific projects and S&OP plan execution while supervising CSSRs. They are responsible for managing bookings, developing new processes, and ensuring team compliance with safety and operational standards.