CGI – Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.
Every day, our members help hundreds of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 700 professionals and 62,000 customers!
We are looking for a reliable and motivated individual. Are you ready to play a key role?

We are ready for you:

• Work environment recognized as one of the best in the Canada (Great Place to Work certified);
• Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job-related studies;
• Career development supported by a professional development plan;
• Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
• Benefits that fit your needs: Flexible insurance plan, telemedicine, and more!

YOUR FUTURE DUTIES AND RESPONSIBILITIES

You will help people and have a positive influence. You will bring a human touch to the relationship between customers and the company. You will guide members in their daily activities. During a typical day, you will perform the following tasks:

• Coordinate various operational activities within the telephone payroll sector;
• Evaluate call quality and productivity;
• Prepare and distribute evaluations;
• Participate in various operational meetings and get involved in various company projects;
• Plan daily schedules according to operational needs;
• Ensure the quality of payroll data entry;
• Ensure the establishment and maintenance of work processes that optimize the sector;
• Ensure high-quality service to our customers;
• Organize and participate in resource development and training;
• Disseminate communications relevant to the smooth running of operations;
• Anticipate events and fluctuations in workloads in order to prepare the team;
• Ensure that various tasks are carried out during the week;
• Manage customer complaints and claims.

REQUIRED QUALIFICATIONS TO BE SUCCESSFUL IN THIS ROLE

• Bachelor’s degree or equivalent combination of experience;
• Minimum of two years of supervisory experience
• Experience in customer service in a call center;
• Ability to work under pressure while maintaining a positive attitude;
• Ability to work in a team of 20 to 30 people;
• Strong teamwork and organizational skills;
• Flexibility and ability to adapt to change;
• Demonstrate initiative;
• Good knowledge of Microsoft® Office tools (Word, Excel);
• Excellent command of French and English, both verbal and written (essential);