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Customer Service Team Lead at Citi

Bogota, Capital District, RAP (Especial) Central, Colombia -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Leadership, Mentoring, Analytical Skills, Communication, Technical Knowledge, Evaluative Judgements, Work Allocation, Quality Review, Team Collaboration, Investigative Skills, Professional Concepts, Clerical Support, Field Experience, Language Proficiency

Industry

Financial Services

Description

Allocate work as a team leader for a team of clerical/support employees (mostly entry-level positions) Applying working knowledge of technical and professional concepts and in-depth knowledge of team goals Exchange information to team Make evaluative judgements based on the analysis of factual information Mentor team and review completion and quality of team's work, as needed Previous relevant experience preferred Field experience and leadership experience Knowledge of procedures and concepts within own technical/subject area Proven ability to work as a team and with external units to deliver quality customer service Proven investigative and analytical skills Consistently demonstrates clear and concise written and verbal communication Bachelor's degree/University degree or equivalent experience Portuguese and English required ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The Customer Service Team Lead will allocate work among a team of clerical/support employees and mentor the team to ensure quality and completion of work. They will also exchange information and make evaluative judgments based on factual analysis.