Customer Service Team Lead at Cognizant - Thailand

, , -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Team Building, Conflict Resolution, Microsoft Office, Logistics Software, Performance Analysis, Root Cause Analysis, Continuous Improvement, Coaching, Collaboration, Escalated Inquiries, Service Delivery, Client Satisfaction, Operational Excellence, Problem Solving

Industry

IT Services and IT Consulting

Description

About the role We are looking for a motivated and experienced Customer Service Team Lead to manage a high-performing team onsite at our client’s facility in Sandston, VA. This role is essential to driving operational excellence, ensuring client satisfaction, and maintaining seamless communication between customers and logistics operations. In this role, you will: •Lead, coach, and develop a team of customer service representatives to deliver exceptional service and meet performance goals. •Handle escalated customer inquiries with professionalism and accuracy. •Collaborate with cross-functional teams to meet turnaround times and service delivery targets. •Partner with internal stakeholders to generate and analyze customer activity reports and performance trends. •Conduct root cause analysis to identify service gaps and implement initiative-taking solutions for continuous improvement. Location: This is a full-time onsite role based at a client office in Sandston, VA. What you must have to be considered: •Minimum 2 years of customer service experience in a warehouse or distribution center environment •At least 2 years in a supervisory or team lead role. •Strong leadership, team building, and conflict resolution skills. •Proficiency in Microsoft Office and logistics/customer service software. This will help you stand out: •Bachelor’s degree in business, logistics, or a related field. •Familiarity with food safety standards and temperature-controlled transport regulations We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. If you have transferable skills, a passion for problem solving, and a drive to improve processes, we would love to hear from you. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: •Medical/Dental/Vision/Life Insurance •Paid holidays plus Paid Time Off •401(k) plan and contributions •Long-term/Short-term Disability •Paid Parental Leave •Employee Stock Purchase Plan Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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Responsibilities

The Customer Service Team Lead will manage a team of customer service representatives to ensure exceptional service and meet performance goals. This role involves handling escalated inquiries and collaborating with cross-functional teams to achieve service delivery targets.