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Customer Service Team Lead- DC at Verida Inc

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Coaching, Scheduling, Quality Control, Customer Service Software, Verbal Communication, Written Communication, Typing

Industry

Transportation Programs

Description

SUMMARY: Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift. LOCATION: On-Site in the District of Columbia ESSENTIAL FUNCTIONS: * Monitor the operation in accordance with policies and procedures. * Train and coach team members in conjunction with supervisor. * Responsible for shift schedule to include, work station assignments/rotations with supervisor. * Coordinate production startups, shutdowns, and changeovers with supervisor. * Responsible to meet shift goals. * Responsible for quality control. * Make adjustments as necessary during shift to maintain compliance within specifications. * Operate within standard operating procedures (SOPs). * Communicate with Supervisor. * Ensure a clean and safe work environment. * Complete shift paperwork. * Assist in assigned department as necessary. * Other duties as assigned. QUALIFICATIONS REQUIRED: * Strong reading, writing, and arithmetic skills required. * Computer literate with the ability to learn customer service software applications. * Duties require professional verbal and written communication skills * Ability to type 30 wpm. * Work requires willingness to work a flexible schedule including days, nights, holidays and weekends. QUALIFICATION * High school diploma or equivalent.

Responsibilities

Assist the supervisor in managing call center operations, including monitoring policies and ensuring smooth shift execution. Responsibilities include training team members, managing schedules, and maintaining quality control and safety standards.