Customer Service Team Lead at EASTERN WHOLESALE FENCE LLC

Tega Cay, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

0.0

Posted On

14 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Team Leadership, Order Entry, Communication Skills, Time Management, Decision Making, MS Office, Data Entry, Math Skills, Information Analysis, Attention To Detail

Industry

Wholesale Building Materials

Description

Description Job Summary: Responsible for supporting the CSR team and helping customers by providing product/service information, quoting, placing/scheduling orders and resolving issues. Monitor CSR’s workloads, customer concerns and order rate entry to ensure efficiency is met. The ideal candidate will have a strong background in sales with a focus on customer services. If you are passionate about delivering excellence, we encourage you to apply and become a valued member of our team. Essential Job Functions: Handle customers’ inquiries by email, phone or in person. Quoting, placing, and scheduling orders provided by large customer base. Provide information about the products and services. Resolve customer issues and concerns. Develop and maintain a knowledge base of the evolving products and services. Maintaining and growing customer relationships. Monitor team order entry and process. Distribute workload efficiently. Maintain positive and professional relationships with teams and customers. Attend meetings and provide sales updates. Assist in any administrative capacity when needed. Crosstrain on other responsibility to cover other positions responsibilities when needed. Assisting management with special projects if needed. Responsibilities may vary and may not be limited to the list above. Requirements Required Skills & Abilities: Associate degree or college education preferred. Previous experience in customer service, sales, or other related fields preferred. Excellent written and verbal communication skills Bi-lingual in Spanish helpful Self-motivated team player with strong communication skills. Must possess good time management and effective decision-making skills. Ability to work independently in a fast-paced environment. Ability to work under pressure. Must be proficient in MS Office. (Outlook, Word and Excel) INFOR knowledge highly desirable Ability to operate general office equipment Excellent communication skills, able to communicate confidently and professionally at all levels. Organization, Data Entry Skills, General Math Skills, Analyzing Information, Attention to Detail, Thoroughness, Verbal Communication. Physical Requirements: Office / Warehouse environment Able to work in a fast-paced environment

Responsibilities

Lead the customer service team by monitoring workloads, managing order entry, and resolving customer issues. Maintain strong customer relationships and provide product information and quotes to a large customer base.