Customer Service Team Lead - French Market (m/f/d) at SIXT

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

0.0

Posted On

18 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Team Management, Performance Analysis, Process Optimization, Coaching, Communication, Multitasking, MS Office, Fluency in French, Fluency in English, Customer Satisfaction, Sales Performance, Employee Engagement, Critical Thinking

Industry

Travel Arrangements

Description

Company Description Job Description We are looking for a Customer Service Team Leader (France Market) (m/f/d) to join our Lisbon Sixt Hub! In this role, you will lead and develop a team of Customer Sales & Service Agents, driving performance, customer satisfaction, and sales results. You’ll optimize processes, coach your team towards excellence, and ensure a true premium service for our French customers. If you are a native French speaker with proven leadership experience, strong communication skills, and a passion for motivating people, this is your chance to make an impact. Apply now and join TEAM ORANGE! YOUR ROLE AT SIXT You will manage a team of Customer Sales and Service agents and be accountable for your market performance You are willing to deep dive into the processes, optimize them and develop your team’s knowledge level You will work with the team to drive quality, customer satisfaction, sales and productivity performance You will analyze statistics and reports, run root-cause analyzis and own improvement action plans, both at a team and individual levels You will drive Performance Reviews, and continuously support your team towards a true premium service to our customers You will make your team engagement and employee satisfaction a basis for the day-to-day interactions. YOUR SKILLS MATTER Experience You have management experience, both technical and disciplinary, as a supervisor, team lead, operations manager or in a similar position and enjoy working in a team Language You are native speaker in FRENCH and are fluent in English (mandatory) and have an understandable and clear way to speak and express yourself You understand how to communicate expectations and motivate people, even in critical situations You love analyzing and optimizing structures and work processes and establishing improvements in a team You are self-motivated, have the ability to multitask and work successfully in a fast-paced team environment You are experienced in using MS-Office programs – especially Outlook and Excel WHAT WE OFFER Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year Work-Life Balance & Flexibility Benefit from a hybrid working model, flexible working hours, and no dress code Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts Training & Development Participate in training programs designed for your personal growth and development Health & Well-being Private health insurance to support your well-being Additional Perks Enjoy the Coverflex advantage system to enhance your employee experience Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Responsibilities

You will manage a team of Customer Sales and Service agents and be accountable for your market performance. You will drive quality, customer satisfaction, sales, and productivity performance while optimizing processes and coaching your team.