Customer Service Team Lead, Greater China at PPG Industries

Kunshan, Jiangsu, China -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Management, Inventory Management, Supply Chain KPIs, Order To Cash, SAP, Export Compliance, Team Leadership, Staff Coaching, Performance Management, Interpersonal Communication, MS Office, Order Execution

Industry

Paint;Coating;and Adhesive Manufacturing

Description

Responsibilities Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Key Duties/Responsibilities: Responsible for order execution of Marine, PC and Global M&R in Greater China and provide feedback to inquiry from global M&R commercial team. Replenish inventory from Korea and Europe to China boned warehouse to ensure right stock. Take charge of inventory management in re-supply and bonded warehouse to improve inventory turnover and health. Develop reporting system to manage key supply chain KPIs (OTIF, DOI and inventory health…), maintain global score card and align with global measurement framework, drive continuous improvement across these key metrics. Optimize Order To Cash flow to improve efficiency, order execution visibility and supply lead-time. Coordinate with SAP COE team to maintain and improve system tool (e.g. SAP) for process improvements. Support customer complaints handling with QA team. Handle complex and escalate customer service and supply issues Conduct export compliance in daily OTC process. Support PPG internal audit and provide records/documentations to audit team. Manage team performance and improve team engagement continuously. Develop team capability by staff training, project assignments and provide coaching. Requirement: Good degree in any discipline Customer service and supervisory experience In-depth knowledge of customer service principles and practices Proficient in MS Office application. Good interpersonal and communication skills. The incumbent must possess high energy level, initiative and is a team player. About us: PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. The PPG Way 2030 We are customer champions Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. We act with purpose and speed Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value. We are excellent operators Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers. We compete to win Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. We are PPG proud Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email recruiting@ppg.com. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. PPG is the world’s leading coatings company, serving more industries than any of our competitors. From automobiles and jetliners to wind turbine blades, and from ocean-going vessels and water tanks to family homes, our coatings and specialty materials help our customers protect, enhance and beautify valued assets. As part of our team, you’ll have access to world-class customers, industry experts, the best and brightest colleagues, and leading-edge technology.

Responsibilities

Lead the customer service team in Greater China to manage order execution and optimize the Order To Cash flow. Oversee inventory management in bonded warehouses and drive continuous improvement of supply chain KPIs.