Customer Service Team Lead at The Goodyear Tire & Rubber Company

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Management, Coaching, Mentoring, Performance Management, Analytical Thinking, Customer Orientation, Collaboration, Communication, ERP, SAP, Excel, Reporting Dashboards, Continuous Improvement, Issue Resolution, KPI Tracking, Service Quality

Industry

Motor Vehicle Manufacturing

Description

Summary of the Role: The Customer Service Team Leader manages day-to-day operations of the National Replacement customer service team, ensuring performance targets, service quality, and team capability are met. The role acts as a liaison between CS and other departments, drives continuous improvement initiatives, and supports staff development to foster a customer-centric culture and efficient service delivery. Roles & Responsibilities: Operational Oversight & Performance Monitoring Supervise order processing, issue resolution, and daily team activities Track team KPIs, monitor SLA compliance, and implement corrective actions Team Management & Development Coach, mentor, and train team members Foster a culture of accountability, collaboration, and customer focus Strategic Coordination & Alignment Collaborate with Sales, Logistics, and Planning to align service execution with business goals Ensure smooth integration of customer service into the wider supply chain processes Escalation & Feedback Management Handle escalated customer issues and provide resolutions Implement best practices based on customer feedback and service reviews Requirements: Bachelor’s degree in Supply Chain Management, Business, or related discipline. Training or certification in People Leadership, Lean Six Sigma, or Customer Service Management. 6+ years of experience in customer service roles, with at least 3–5 years in a supervisory/team leader role. Experience in coaching, performance management, and escalation handling. Leadership: Strong people management, coaching, and mentoring capabilities. Analytical Thinking: Ability to assess performance metrics, identify trends, and drive improvements. Customer Orientation: Commitment to delivering high-quality service and customer satisfaction. Collaboration: Ability to work across functions (sales, supply chain, logistics) to resolve escalations. Communication: Excellent verbal and written communication for stakeholder management. Tools: Proficient in ERP (SAP), Excel, and reporting dashboards. #LI-JB1 Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com. Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. At Goodyear, we make life's connections easier every day. People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet. Come discover the opportunities ahead with Team Goodyear. Working at Goodyear A true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process. Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at 330.796.4500. When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation. Click here for more information about Equal Opportunity laws and here for related information. Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to. Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Click here for more information about Equal Opportunity laws and here for related information. See Goodyear's EEO & Affirmative Action Policy Affirmation here. Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. See posters below for details. E-Verify Participation Poster (English and Spanish) If you have the right to work, don't let anyone take it away. Are you an agency Recruiter in the Americas or Asia Pacific? Goodyear’s Global Talent Acquisition team has partnered with Recruitifi for all salaried, non-executive level candidate submissions. To be a part of our agency community please apply here.

Responsibilities

The Customer Service Team Leader manages the daily operations of the National Replacement customer service team, ensuring performance targets and service quality are met. The role includes supervising order processing, issue resolution, and driving continuous improvement initiatives.