Customer Service Team Lead at WeatherTech

Broomfield, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

25.0

Posted On

29 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Retail Sales, Interpersonal Skills, Integrity, Customer Satisfaction, Verbal Communication, Written Communication, Microsoft Office

Industry

Motor Vehicle Manufacturing

Description

Customer Service Team Lead – Broomfield, Colorado WeatherTech Direct is seeking well-qualified Customer Service Team Lead to assists with providing direction to showroom staff and overseeing the operating procedures of the showroom in the absence of management. This is a great opportunity to join our growing company * Hourly rates starting from $25/hour plus commission! * Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases! As a Customer Service Team Lead, you will * Process customer orders, exchanges, and returns according to established department policies and procedures; provide exceptional customer service by assisting customers with questions or concerns in person, over the phone, or through email; install products in customer’s vehicles on site per customer order if or when requested * Provide management presence when the manager/assistant manager are not present; monitor and report on any unusual happenings in the Factory Store, with customers, or with staff; oversee staff work, provide direction, and adjust daily priorities as needed * Ensure internal store documentation is updated and current * Assist with store opening, closing, and cash drawer reconciliation * Work a full-time, varied schedule consisting of day, evening, night, weekend, and holiday hours; work overtime as business demands * Provide timely feedback to management regarding service failures or customer concerns * Contact customers to obtain new payment method on declined orders * Verify and update customer profile information as required, such as name on account, billing/shipping address, and credit card information * Attend new product training sessions as required * Follow company safety rules and keep designated work area in a clean and orderly condition * Perform other duties as assigned Qualified Candidates will * Have 2+ years prior customer service/retail sales experience (lead experience preferred) * High school diploma or equivalent * Be proficient with Microsoft Office * Possess strong interpersonal skills to effectively work with customers as well as other departments within the company * Have highly developed sense of integrity and commitment to customer satisfaction * Possess excellent verbal and written communication skills * Follow safety rules and keep work area in a clean and orderly condition * Be authorized to work in the United States Why you’ll love working at WeatherTech Direct WeatherTech Direct is proud to offer employees a competitive salary and benefits package, opportunities for internal promotions and skill development, and a clean and safe workspace. Employees are offered an array of perks including: * Outstanding BlueCross BlueShield PPO medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance * 401(k) with employer matching * Paid vacation, holidays, and sick time

Responsibilities

As a Customer Service Team Lead, you will process customer orders, exchanges, and returns while providing exceptional customer service. You will also provide management presence in the absence of the manager and oversee staff work and daily priorities.