Company DescriptionWelcome to Elysium Noosa Resort, an elegant retreat set in the heart of one of Australia's most iconic coastal destinations.

Elysium Noosa has been thoughtfully reimagined across every guest touchpoint, from Cibaria Noosa and Bar Capri on Hastings Street to our rooms and suites. This transformation establishes a new benchmark for luxury hospitality on the Sunshine Coast.

Our team is dedicated to creating guest experiences that feel both effortless and deeply personal. Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay.

Job DescriptionWe are seeking a passionate and personable VIP Guest Experience Agent to become the face of Elysium Noosa's luxury guest journey.

As a VIP Guest Experience Agent, you will deliver exceptional and personalised service to our valued guests from arrival through to departure. You will anticipate guest needs, build genuine connections, and create unforgettable experiences that reflect the warmth, sophistication, and elegance of the Elysium brand.

Key Responsibilities

• Curate exceptional arrival and departure experiences, ensuring every guest is welcomed with warmth, elegance, and genuine hospitality.
• Foster meaningful connections with guests, intuitively anticipating needs and delivering personalised service that exceeds expectations at every stage of the guest journey.
• Act as a dedicated point of contact for VIP and returning guests, ensuring individual preferences are recognised, remembered, and thoughtfully tailored throughout each stay.
• Craft bespoke itineraries and experiences, including dining reservations, local recommendations, private celebrations, and exclusive concierge arrangements.
• Coordinate special occasions and personalised touches, creating memorable moments that leave a lasting impression.
• Collaborate seamlessly with Front Office, Housekeeping, Food & Beverage, and Leadership teams to deliver a flawless and highly personalised guest experience.
• Handle guest enquiries and concerns with discretion, professionalism, and a solution-focused approach, ensuring swift and elegant resolutions.
• Maintain detailed guest profiles and preferences within Opera and other guest management systems to support personalised service delivery.
• Oversee check-in and check-out experiences with precision and sophistication, ensuring every interaction reflects Elysium's luxury standards.
• Provide luggage assistance and valet services as required, delivering these services with professionalism and attention to detail.
• QualificationsA genuine passion for luxury hospitality and creating exceptional guest experiences.
• Previous experience in Guest Services, Concierge, Front Office, Guest Relations, Luxury Retail, Aviation, or Hospitality.
• Exceptional communication and interpersonal skills.
• Ability to remain composed and professional in a fast-paced environment.
• Strong attention to detail and a talent for anticipating guest needs.
• Experience with Opera PMS or similar systems is highly regarded.
• A current unrestricted driver's licence.
• Flexibility to work across a 7-day rotating roster, including weekends and public holidays.
• Additional InformationBecome part of a refined luxury destination setting a new benchmark for hospitality on the Sunshine Coast.
• Work alongside a passionate team dedicated to creating extraordinary and highly personalised guest experiences.
• Immerse yourself in a culture that values excellence, attention to detail, and genuine hospitality.
• Enjoy exclusive team dining privileges at Cibaria Noosa and Bar Capri.
• Access ongoing learning, development, and mentorship opportunities designed to help you thrive in luxury hospitality.
• Build your career within an evolving lifestyle and hospitality brand committed to growth and innovation.
• Be empowered to create meaningful moments and lasting memories for discerning guests from around the world.
• Join a supportive, collaborative team that takes pride in delivering exceptional experiences every day.
• Immediate commencement available.

Novotel Surfers Paradise is conveniently located in the heart of Surfers Paradise, just steps from our beautiful iconic beaches. The hotel features 408 rooms, along with a variety of dining options including: The Restaurant, Blvd Café and Bar, on# 5 outdoor bar, as well as in-room dining.  We offer a professional and relaxed atmosphere, providing genuine hospitality for our guests.  For guests wanting to unwind, we offer a heated outdoor swimming pool & spa, tennis courts and gym.  For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

Are you organised, hospitable and highly guest orientated? 

Working within our Front Office team as our Guest Experience All Rounder, you will have the flexibility and ability to work across a variety of shifts within the Front Office Department, including but not limited to,

• Hotel Reception
• Night Audit
• Concierge & Porter
• Guest Services
• Reservations

A day in the life of a Guest Experience All Rounder will involve:

• Giving a warm and friendly sense of arrival to the Hotel
• Providing quick, courteous and efficient service to all guests throughout their stay
• Assisting with luggage and inquires
• Assisting guests with their requests and creating memorable experiences by sharing your hotel and local knowledge
• Ensuring timely and efficient delivery of guest amenities to make our guests feel special
• At all times, ensuring the security of Hotel property and our guests 
• Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities
• Meeting and exceeding guest expectations by handling customer complaints in an efficient and proactive manner 

To be successful in this role, you will have a natural ability to ‘surprise’ guests with your authentic guest service, setting you apart from the rest. As well as:

• Excellent time management skills
• Professional and friendly phone manner
• Experience in Hotel front office operations
• Be computer literate - Previous experience with OPERA Cloud PMS an advantage
• Current RSA - responsible service of alcohol certificate
• You will also have exceptional communication and customer service skills.
• Flexibility to work various shifts including week-ends, nights and public holidays
• A passion for hospitality and enthusiasm for working with people from all over the world
• There are a few things that would make your application shine – having energy and a positive attitude, a genuine customer service focus and a dedication to always getting the small details right.
• Must hold current Australian Work Rights

Company DescriptionDiscover Sofitel Sydney Wentworth – Where Heritage Meets Modern Luxury

Following an extraordinary transformation, Sofitel Sydney Wentworth has entered a new era of luxury. As Sydney's first international five-star hotel, we blend heritage, elegance and contemporary sophistication to create exceptional experiences for guests from around the world.

As the first and last point of contact for our guests, our Front Office team plays a pivotal role in shaping every stay. From delivering warm welcomes and seamless arrivals to providing personalised service throughout the guest journey, our team creates meaningful moments that reflect the Sofitel spirit.

We are looking for a passionate and service-focused Assistant Rooms Controller | One Touch Team Leader to join our team. In this dynamic role, you'll deliver exceptional guest experiences across all aspects of Front Office operations, ensuring every interaction reflects Sofitel's luxury standards while creating memorable stays and supporting the smooth day-to-day operation of the hotel.

• Job DescriptionDeliver exceptional service from pre-arrival to post-stay, responding to guest requests promptly, courteously, and professionally to ensure a seamless experience throughout
• Manage guest accounts accurately using Opera PMS, including billing, cashiering, and reservations, while maintaining strong attention to detail
• Act as the communication hub between guests and hotel departments, handling calls, messages, and wake-up requests efficiently and in line with brand standards
• Support daily front desk operations including VIP arrivals, group check-ins, courtesy calls, and shift handovers, ensuring all procedures are followed
• Promote hotel services and amenities through confident upselling and sound product knowledge to enhance the guest experience and drive revenue
• Contribute to guest satisfaction goals, including TrustYou initiatives, and assist with ad hoc tasks as directed by the Front Desk leadership team
• QualificationsPrevious Front Office or Guest Services experience in hospitality preferred (not essential), with knowledge of hotel operations and procedures.
• Proficiency in Opera PMS (or similar) and familiarity with restaurant reservation systems such as ResDiary or SevenRooms.
• Excellent verbal and written communication skills, with strong attention to detail in guest services, billing, and administration.
• Proven ability to multitask, remain calm under pressure, handle guest enquiries/complaints, and identify upselling opportunities.
• Flexible to work rotating shifts, including weekends, evenings, and public holidays.

Additional InformationWhy Join Sofitel Sydney Wentworth?

We value our people and offer:

• Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
• Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
• 30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
• Career development opportunities within a globally recognised luxury hospitality brand
• Ongoing learning and development, working alongside industry leaders
• A complimentary hotel stay package to celebrate your work anniversary
• Free 24/7 access to our Employee Assistance Program for confidential wellbeing support

 Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

• Please note that full working rights in Australia are required for this role.