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Customer Service Team Leader at Aussie Broadband

Victoria, Australian Capital Territory, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 27

Salary

75000.0

Posted On

23 Oct, 26

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Accounting & Tax Services

Description

Telco industry knowledge
Clear and approachable communicator
Strong leadership abilities
Customer service understanding
Advanced computer skills
Proficient in negotiation and innovative thinking
Works well independently and in a team
Lead a team of consultants who provide technical and accounts support to our residential customers
Manage a medium to large-sized team and coordinate with our Aussie Experts to meet organisational requirements
Oversee team performance and ensure targets are met through collaborative efforts
Meet customer service standards and call handling targets
Foster a professional business relationship with customers by providing prompt and efficient service

Responsibilities