Candour Talent are currently recruiting for a Customer Service Team Leader to join our client based in Chepstow.
Location: Chepstow
Employment Type: Permanent/Full Time
Working Hours: Monday to Friday
Salary: £30k - £32k

WHO ARE WE AT CANDOUR TALENT?

At our award-winning recruitment agency, we pride ourselves on building strong connections with both our clients and candidates. We operate as both a recruitment specialist for permanent recruitment and a recruitment business for the supply of temporary workers, ensuring that we can effectively meet the diverse needs of our clients and candidates. With a dedicated and passionate team of professionals, we’re committed to taking time to understand your unique skills, experiences, and aspirations ensuring that we match you with opportunities that not only align with your professional goals but also inspire you to thrive. Whether you’re seeking a career change, advancement, or a new challenge, we’re here to support you every step of the way.
Rest assured that when you apply for a role through Candour Talent Recruitment, your details will be handled with the utmost confidentiality and in accordance with our Candidate Privacy Information Statement, outlining how your information will be used.
While we strive to respond to all applicants promptly, please note that only candidates with the relevant skills and experience will be contacted for further consideration. If you do not hear back from us within 7 days of your application, we regret to inform you that you have been unsuccessful on this occasion.
Job Types: Full-time, Permanent
Pay: £30,000.00-£32,000.00 per year
Work Location: In person
Reference ID: ADEL

• Serve as the main internal point of contact for customers and build trusted, long-term relationships
• Support account activity, sales growth, customer communication, and service delivery
• Identify possible sales opportunities and follow up on opportunities
• Update CRM
• Respond to incoming customer queries and work with internal departments to resolve customer issues quickly and effectively
• Investigate and manage complaints, returns, or credit requests
• Keep customers informed of relevant updates, changes, or delays
• Help to guide customers to use sales aids to support their understanding of products and services
• Prepare and share service-related reports (e.g., backorder updates, delivery status) using SAP and Excel
• Support preparation for customer meetings, including summary documents and action tracking
• Act as the first point of contact for team members on day-to-day queries and workload prioritisation
• Oversee and coordinate daily team activities
• Provide guidance, coaching, and on-the-job support to team members
• Contribute to recruitment, onboarding, and training of new team members
• Monitor individual and team performance, escalating issues where necessary and recognising achievements appropriately
• Lead by example, promoting a collaborative and solution-focused culture within the team
• Act as the customer’s voice within the business, ensuring feedback is shared constructively
• Participate in internal meetings to highlight customer needs and identify service improvement opportunities
• Encourage a culture of continuous improvement within the team by sharing best practices and identifying process enhancements