Customer Service Team Leader at City of Parramatta External Careers Site

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Leadership, Team Supervision, Customer Experience, Operational Tasks Execution, Query Resolution, Process Monitoring, System Workflow Management, Data Collection, Data Analysis, Report Development, First Aid Certification, Child Safe Practices

Industry

Government Administration

Description

The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable. At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement. About the role The Customer Services Team Leader is responsible for supervising a team to implement and deliver day to day high quality customer experience services, plans and programs and ensuring every interaction is an opportunity to build positive connections between customers and the City of Parramatta. On a daily basis you will: Supervise the Customer Experience Team to deliver core and specific customer service competencies for PHIVE. Manage the team to execute operational tasks to efficiently welcome and triage, provide information, facilitate online and face to face Council business transactions and query resolution. Monitor and manage processes, systems and workflows in collaboration with the Security Concierge to maintain the safety and security of the public. Support the Manager Customer Experience to collect, collate and analyse data to develop reports. About You The successful candidate should have 5+ years customer service leadership experience, with a proven track record of achieving objectives. You will also bring: Degree or tertiary qualification in customer service, administration, business (or a related discipline) or a significant amount of comparable industry experience in a project lead capacity. Current First Aid Certificate Current Working With Children Check (WWCC) What’s on offer We are offering 15-hour part time term contract for up to 12 months, with an attractive remuneration from $ $104,610.61 (pro-rata) plus 12% superannuation. The candidate is required to work on Friday and Saturday. In addition, City of Parramatta also offer excellent employee benefits which include: Central Parramatta location (Public transport at our door, discounted parking) Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year) Learning and development opportunities Health and Wellbeing programs (Fitness Passport, flu shots, etc.) Want to know more? Further information regarding the requirements of this role can be found in the attached Position Description. Review our Values Flyer, which outlines Council's core values and behaviours. Alternatively for a confidential discussion please contact Leigh Salas on email lsalas@cityofparramatta.nsw.gov.au. How to apply Candidates must apply online and applications through other mediums will not be accepted at this time. Please attach a Cover Letter addressing the requirements of this role. Applications close 9pm, Sunday 1 March 2026. As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply. A Paid Working with Children Check must be uploaded as part of your application. If you do not have a valid Working with Children Check and meet the remaining requirements of the role, please answer your pre-screening questions accordingly and reach out to Recruitment@cityofparramatta.nsw.gov.au to confirm that your WWCC is in progress. Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta. This position requires the preferred candidate to undergo a Criminal History Records check. The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result. Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.

Responsibilities

The Customer Services Team Leader supervises a team to implement and deliver high-quality customer experience services, plans, and programs daily, ensuring positive connections are built with customers. Responsibilities include managing the team to execute operational tasks like welcoming, triaging, providing information, facilitating transactions, and resolving queries.