KEY RESPONSIBILITIES:

• Overseeing and supporting a small Customer Service team, ensuring targets and KPIs are met.
• Managing and guiding the Procurement team to ensure smooth order fulfilment and stock availability.
• Handling escalated customer queries with professionalism and efficiency.
• Processing customer orders, updating systems, and ensuring timely deliveries.
• Monitoring order progress and proactively resolving any issues that arise.
• Building and maintaining strong relationships with customers, ensuring they remain at the heart of everything we do.
• Supporting the team’s development through training, mentoring, and performance reviews.
• Working closely with other departments to ensure seamless communication and processes.

IF YOU’VE HELD ROLES SUCH AS:

• Customer Service Manager / Team Leader (office-based)
• Sales Order Processing Manager / Supervisor
• Internal Sales Team Leader
• Operations Team Leader / Supervisor
• Office Manager with a strong customer and order management focus
  We would love to hear from you!
  This is a fantastic opportunity to join a supportive business where you can make a real impact both in the team you lead and your customer base.
  If you are ready to take on a role that combines leadership with hands on involvement, please apply now.
  Job Types: Full-time, Permanent
  Pay: £32,000.00-£34,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay
• Transport links

Work Location: In perso