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Customer Service Team Leader at Fresenius Medical Care
Melbourne, Australian Capital Territory, Australia -
Full Time

Start Date

Immediate

Expiry Date

22 Jan, 27

Salary

75000.0

Posted On

24 Oct, 26

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Accounting & Tax Services

Description
  • Lead and support the Customer Service team in day-to-day operational activities.
  • Conduct daily team huddles to review workload, priorities, risks, and service commitments.
  • Allocate and manage work across the team to ensure balanced workloads and SLA adherence.
  • Act as the first point of escalation for complex customer issues and internal queries.
  • Provide coaching, guidance, and on-the-job support to team members
Responsibilities