Customer Service Team Leader - German with English (Part-Time) at CPM International

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

14744.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Advanced English Proficiency, Team Leadership Experience, Customer Service Expertise, Communication & Interpersonal Skills, Team Motivation, Results-Oriented, Analytical Skills, Technical Proficiency

Industry

Outsourcing and Offshoring Consulting

Description

Our Client Our Client is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. We are recruiting for a Team Leader to immerse themselves in the brand and deliver first-class service to our team. What’s your Mission? Support the initial onboarding of the new employees. Clearly define daily and monthly qualitative and quantitative targets for individuals and ensure team understanding of these targets and that they are fully accountable. Assess and review team and individual performance through quality assessments to identify key development areas. Regular team and individual meetings with all direct reports in line with CPM Contact Centre standards and ensuring Monthly My Performance Check-ins are complete and documented. Ensure that the team is up to date on all campaign objectives. Manage the productivity and performance of the team in line with client expectations. Provide insights back to the client around trends in contact types and issues impacting CSAT. Your Experience, Our Future Fluency in German: Demonstrated through excellent grammar and spelling. Advanced English Proficiency: Strong written and spoken communication skills. Team Leadership Experience: Proven track record as a Team Leader in a customer service project. Customer Service Expertise: Solid understanding of customer service principles and best practices. Communication & Interpersonal Skills: Excellent ability to connect and collaborate with others. Team Motivation: Skilled in inspiring and fostering a positive team environment. Results-Oriented: Strong focus on achieving performance targets. Analytical Skills: Experience in data analysis and reporting. Technical Proficiency: Comfortable using MS Office and CRM systems. Your Benefits Package Start Date: November 2025 Hours: 25 h/week Work Schedule: Monday to Friday, 9:00 am - 2:00 pm Salary: €14.744 gross per year Holidays: 24 calendar days (pro-rata) Work Model: Hybrid (6 days per month at the office) Training: 2 week of full time training in the office, Monday to Friday - 9:00 am to 6:00 pm Office Location: Barcelona (La Sagrera) Additional Perks: Career Growth: Ongoing training and development. Well-being Support: Confidential counselling and resources. Perks & Discounts: Exclusive offers and rewards. Health Benefits: Discounted health insurance. Skill Development: LinkedIn learning and certifications. Referral Program: Bring a friend and get a referral bonus.

Responsibilities

The Team Leader will support the onboarding of new employees and define performance targets for the team. They will assess team performance and ensure alignment with client expectations while providing insights on customer service trends.