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Customer Service Team Leader at Healthcare Professionals Group
Victoria, Victoria, Australia -
Full Time

Start Date

Immediate

Expiry Date

07 Jan, 27

Salary

80000.0

Posted On

14 Oct, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Consumer Services

Description
  • Handling incoming customer enquiries via telephone, email, and other communication channels in a professional and courteous manner
  • Responding promptly to customer questions regarding safety products, services, and compliance requirements
  • Processing customer orders
  • Troubleshooting customer issues and providing effective solutions or escalating matters to appropriate departments when necessary
  • Maintaining detailed and accurate records of all customer interactions and transactions using company systems
  • Providing product and service information to customers to support their purchasing decisions
  • Collaborating with internal teams to ensure customer needs are met and issues are resolved promptly
  • Identifying opportunities to enhance customer satisfaction and suggest improvements to processes and procedures
  • Contributing to a positive team environment and supporting colleagues to maintain high standards of service
Responsibilities