Customer Service Team Leader at Highland Square Mustard Seed Market and Cafe

Akron, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Teamwork, Coaching, Training, Scheduling, Communication, Cash Handling, Problem Solving, Interpersonal Skills, Microsoft Office, Record Keeping, Loss Prevention, Inventory Management, Health Code Compliance, Customer Feedback Management

Industry

Food and Beverage Services

Description

Description Grow your career with us here at Mustard Seed! At Mustard Seed Market & Cafe, we believe what you put in and on your body matters. That’s why everything on our shelves is made with real, natural ingredients, without the artificial additives. We’re committed to ingredient transparency so you can make informed choices for yourself and your family. It’s all part of our mission since 1981 to support a healthier lifestyle, every step of the way. Job Summary Provides leadership in the Customer Service Department by directing and managing the associates and activities of the Customer Service Department. Ensures excellent customer service to stimulate the growth of the business. Responsibilities include maintaining proper internal controls for all customer financial transactions, managing the Customer Service Desk (refunds, exchanges, product questions, customer complaints, feedback, etc.) and receiving and handling incoming phone calls to the store. Supervisory Responsibilities Supervises Customer Service Supervisors Responsibilities Promotes team work, coaches, develops and trains department associates; minimizes turnover, promotes efficiency, and controls labor costs. Schedules associates according to labor budget and delegates work assignments effectively. Ensures department has adequate staffing levels during all hours of operation. Works in conjunction with Human Resources Department in the hiring, terminating and disciplining of associates. Maintains accurate department records to ensure documentation of activities is available. Responsible for receiving and managing incoming phone calls to the store. Assists customers with questions about our products, availability and location of them within the store. Receives and forwards customer feedback (comment cards, complaints, suggestions, etc.) to the appropriate department and Store Manager. Manages background music in store to ensure appropriate genre and volume. Ensures front entrance areas and common public areas such as walk ways, vestibules, and rest rooms (rest rooms: Solon only) are maintained by appropriate personnel so they are clean, neat and safe. Ensures sufficient quantity of grocery carts are available for customers; brings in grocery carts from parking lots as necessary. Maintains proper internal controls for all customer financial transactions. Responsible for the balancing and reconciliation of all Cashier tills. Verifies and audits cash controls according to established procedures to identify and prevent cash losses. Works in conjunction with departments on special orders for customers. Works in conjunction with departments in replenishment and merchandising displays in Front End check stand area. Notifies Scanning Department of all scanning issues and concerns. Responsible for handling loss prevention issues in accordance with company policies and legal requirements. Follows established protocol and guidelines for opening and closing cash registers each day. Notifies Store Director and/or Maintenance Associate of any equipment needing repair. Maintains a safe and clean environment to ensure health code and OSHA requirements are met. Analyzes customer and associate feedback to identify areas needing improvement and develops processes and/or procedures to address those issues in conjunction with the Store Director. Performs duties of Customer Service staff as required. Performs other duties as assigned. Working Conditions Works in a non-smoking, normal store environment where there is not physical discomfort due to temperature, dust, noise, etc. Equipment Operated Personal Computer Cash Register Credit Card Terminals Pricing Gun Telephone Adding machine Safe Requirements Education And Experience High school education or equivalent is required At least 5 Customer Service experience is preferred At least 5 years supervisory experience is preferred Knowledge, Skills, Abilities Demonstrated ability to plan, organize, direct and control Interpersonal skills Basic computer skills using the windows operating system including internet, printing, and email Basic usage of Microsoft Office Suite including Outlook, Word, and Excel Excellent cash handling skills General knowledge of store products Physical Requirements Bending Standing Communication (Verbal) Carrying 30 lbs. Reading Walking Hearing (Auditory) Reaching Telephone Usage Lifting 30 lbs. Writing Grasping Operating Equipment Sight or Peripheral Vision

Responsibilities

The Customer Service Team Leader provides leadership in the Customer Service Department, ensuring excellent customer service and managing associates. Responsibilities include overseeing customer transactions, handling complaints, and maintaining department records.