Customer Service Team Leader at Rotork Controls

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Leadership, Technical Knowledge, Coaching, Training, Development, Sales, Problem Solving, Interpersonal Skills, Stakeholder Communication, Multitasking, ERP Systems, Pneumatic Products, Hydraulic Products, Order Processing, Quotation Fulfilment

Industry

Industrial Machinery Manufacturing

Description

Job Description This is an exciting opportunity to manage a customer service team ensuring targets are met, through managing performance and behaviors whilst driving sales that will provide excellent customer service levels in line with Rotork’s values. Reporting to the Customer Services Manager you will also partner with the Operations and Engineering team’s world wise. Leading a customer service team - managing the team’s performance and behaviors through coaching, training, development, motivation, and engagement. Build relationships with technical, applications, finance and operations to form a cross functional team. In this role you will spearhead the inside sales and contracts team, bringing technical expertise and be responsible for maintaining key customer relationships which include internal and external stakeholders, work collaboratively with external sales teams on customer issues and capture all customer feedback using this to drive continuous improvements across the department. This role would suit someone with a strong technical knowledge who can solve problems on your own and possess strong management skills. Act as a point of escalation for customer queries, demonstrating the ability to handle complex problems and provide solutions. Liaise with the External Sales teams to work collaboratively on customer issues and ensure the Customer Service team meet agreed KPIs such as quotation fulfilment and order processing. Qualifications Experience Requirements: 3+ years' eperience of working within a technical customer service environment Experience of operating in a senior engineer or supervisor role within customer services / sales Has an appreciation or working knowledge of inside sales and contracts roles Has a good understanding of pneumatic or hydraulic engineered products Experience of working on ERP systems The Successful Candidate: Will be able to communicate with key stakeholders at all levels Will be able to understand and interpret customers’ technical requirements Has the ability to prioritize and multitask Has good interpersonal and the ability to influence Fluent English #LI-Hybrid Additional Information Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends. Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business. Department: Sales Support EMEA

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Responsibilities

Manage a customer service team to ensure performance targets are met while driving sales and maintaining excellent customer service levels. Collaborate with cross-functional teams and act as a point of escalation for complex customer queries.