Customer Service Team Leader at SGS

Sandwell, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

36000.0

Posted On

08 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Management, Call Center Experience, Industrial Background, Manufacturing Background, MS Office, Data Management, Power BI

Industry

Professional Services

Description

Company Description We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability. SGS’s Business Assurance division helps companies build trust and manage risk through certification, audits, training, and advisory services—empowering them to meet global standards and boost performance. Job Description Job Title: Customer Service Team Leader Job Type: Permanent Location: Oldbury office (hybrid model after probation completed) Hours: Monday to Friday 37.5 hours Salary: £34,000 to £36,000 pa DOE Industry: Business Assurance Overview: To lead and develop the customer service team to deliver outstanding customer service to clients in line with accreditation requirements, internal procedures and service level agreements To act as an escalation point for complex customer issues and drive continuous improvement to enhance customer satisfaction while supporting business objectives Day to day line management of the Customer Service Coordinators Qualifications The ideal candidate for this role is someone who has experience in Resource / Team Management withing a call center, industrial or manufacturing background Essential Qualifications / Experience Level 3 in Customer Service or Team Leading Driving license Competent user in MS Office packages and data bases such as Power BI Proven customer service leading experience Additional Information At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for: Performance related bonus (subject to eligibility criteria) Private medical cover (subject to eligibility criteria) Competitive pension scheme + Life Assurance Generous Annual Leave allowance (increasing with service) plus bank holidays An additional day off for your birthday Length of Service Awards Christmas Vouchers Health & Wellbeing initiatives Discounted Gym Membership

Responsibilities

Lead and develop the customer service team to deliver outstanding service in line with accreditation requirements. Act as an escalation point for complex customer issues and drive continuous improvement to enhance customer satisfaction.