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Customer Service Team Leader at Suncorp Group

Queensland, QLD, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 25

Salary

0.0

Posted On

16 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coaching, Mentoring, Leadership, Time Management, Communication Skills

Industry

Marketing/Advertising/Sales

Description

Join Suncorp’s new Contact Centre in Townsville
Lead and inspire frontline teams across iconic Australian brands
13-Month Maternity Leave Contract
Flexible working options and strong career development support
As a Customer Service Team Leader within our new ASG Contact Centre in Townsville, you’ll bring our strategy to life by leading and developing our growing frontline teams to foster a high-performance culture that is customer-obsessed, risk-aware, and outcome-driven. You’ll play a key role in delivering brand propositions and driving continuous improvement across our customer service operations.

Responsibilities

Lead, coach and motivate a team of specialists to achieve individual and team goals
Connect team members to Suncorp’s purpose, strategy, and brand identity
Drive productivity and reduce waste through best practice coaching (e.g., Ethos approach)
Embed a mature risk culture and proactively manage issues to protect customers and the business
Manage performance and conduct, ensuring adherence to company processes
Lead change initiatives across productivity, brand offerings, risk, compliance, and people
Foster a culture of safety, wellbeing, and engagement in both virtual and face-to-face environments