Customer Service Team Leader with German at Capita Health Assessment Advisory Service

Krakow, Lesser Poland Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Coaching, Mentoring, Communication, Organizational Skills, Analytical Thinking, Team Building, German Language, English Language, Polish Labour Law, Performance Management, Training Development, Problem Solving, Service Orientation, Trust Building, Motivation

Industry

IT Services and IT Consulting

Description

Join Us as a Customer Service Team Leader with German! Are you ready to lead with purpose and make a real impact? Imagine being the driving force behind a team of passionate customer service professionals—guiding, inspiring, and helping them grow while delivering exceptional service every day. At our company, we believe leadership is more than managing tasks—it's about empowering people. As our new Customer Service Team Leader, you’ll be at the heart of a dynamic, fast-paced environment where innovation meets care. You’ll shape the way we support our customers and build a team culture that thrives on collaboration, respect, and results. Job title: Customer Service Team Leader with German Job Description: What You’ll Be Doing: Coaching and mentoring your team to meet quality and performance goals. Managing schedules, productivity, and ensuring smooth daily operations. Leading team meetings, briefings, and performance reviews. Supporting training plans and development initiatives. Ensuring compliance with Polish labour law and internal standards. Building strong relationships and fostering a positive team spirit. What We’re Looking For: Previous experience in similar role Fluency in German (C1) and English (B2). Solid understanding of Polish labour law, especially working time, employee rights, and disciplinary procedures. A customer-first mindset and strong communication skills. Organisational talent and analytical thinking. A respectful, service-oriented approach to leadership. Ability to build trust and motivate others. What's in it for you? Lead with Impact: Take charge of a talented team and help them shine. Grow Your Career: Develop your leadership skills in a supportive, international environment. Make a Difference: Your decisions will directly influence customer satisfaction and team success. Financial stability from day one – competitive salary Take care of your health – with supplementary medical insurance with LuxMed Generali group insurance Multisport or MultiKafeteria benefit systems Work-life balance that matters – friendly teams, supportive leaders, and a positive atmosphere (a 30-minute lunch break included in the 8-hour working day) An extra day off for voluntary activities close to your heart Thinking of relocating? – we’ll support you with a change International experience every day – collaborate in a diverse, multinational environment influenced by British and Swiss culture Inclusive employee networks – join communities that celebrate diversity, where you can connect, share, and learn If you’re passionate about people, fluent in German, and excited to take the next step in your leadership journey—we’d love to hear from you! Apply now and let’s build something great together. Capita is a digital consulting, transformation, and services company. Every day, our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments, and citizens. We partner with our clients and provide them with the insights and cutting-edge technologies that give them back their time, allowing them to focus on what they do best and making people's lives easier and simpler. We have offices in the UK, Europe, India, and South Africa. Capita is a leading business services provider employing over 34,000 people across the UK, Europe, India, and South Africa. We are an equal opportunity employer, which means we will consider all qualified applicants regardless of gender identity or expression, ethnic origin, national origin, religion or belief, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and passion for improving results, and we are committed to creating an inclusive environment for all employees. In accordance with Article 13(1) and (2) of the General Data Protection Regulation (GDPR) of April 27, 2016, we hereby inform you that: 1. The Data Controller of your personal data is Capita (Polska) Sp. z o.o., with its registered office in Kraków, ul. Lubicz 23; Kraków, KRS 0000365071, REGON 142604890, NIP 5252488222. For any questions or requests regarding data processing, please contact us at: PrivacyPoland@capita.com. 2. Your personal data will be processed for the purposes of the recruitment process, including the assessment of qualifications, aptitudes, and skills required for the position you are applying for and/or for future recruitment processes, if you have expressed such consent by checking the appropriate box below. 3. Legal basis for processing your personal data: a. Article 6(1)(c) of the GDPR (processing is necessary to comply with a legal obligation to which the controller is subject) and Article 6(1)(b) of the GDPR (processing is necessary to take steps at the request of the data subject prior to entering into a contract) to the extent specified in labour law (including, but not limited to, to the extent resulting from Article 22(1) § 1 of the Labour Code, such as name and surname; date of birth; contact details (mailing address); education; previous employment history), b. Your consent – to the processing of other data provided in your CV and cover letter if you voluntarily provide us with data other than those requested, and to the processing of your personal data in future recruitment processes if you consent to participate in such processes, c. Our legitimate interest (Article 6(1)(f) of the GDPR) – in respect of data collected during the job interview, as well as test results. We have a legitimate interest in verifying your skills, aptitudes, and the legality of your residence and employment – we need this to assess whether you are suitable for the position. 4. Your personal data will be transferred to a processor outside the European Economic Area (EEA), located in the United Kingdom, as part of the recruitment process, as well as to hiring managers located in various locations in the United Kingdom, Ireland, and Switzerland. For transfers of personal data to the United Kingdom, Northern Ireland, and Switzerland, the European Commission has determined an adequate level of data protection. Where your personal data is transferred to a processor outside the European Economic Area (EEA) and the transfer involves countries not designated by the European Commission as providing adequate legal protection for personal data, we will take steps to ensure adequate protection of the information, for example, by entering into appropriate data transfer agreements based on standard contractual clauses approved by the European Commission, referred to in Article 46.2 (c) of the GDPR, or by other appropriate means. Your personal data will be transferred to recipients participating in the recruitment process and employment, i.e., companies dealing with residence/employment legalization, medical examinations (Luxmed Sp. z o.o.), occupational health and safety training (Safety Umbrella Sp. z o.o.), HR services (Human Resources) and payroll services (AdAc Sp. z o.o.), as well as companies affiliated with the Capita Group. After a successful recruitment process, your data will be shared with the medical facility with which the Data Controller has signed an agreement to conduct preliminary examinations, with this facility being a separate Data Controller. Your personal data may also be disclosed to entities and bodies authorized to process such data. 5. Your personal data will be stored from the date of submission of your CV: a. for a period of 6 months for the purpose of processing your personal data in the current recruitment process to which you applied; b. for a period of 12 months if you consent to the processing of your personal data for future recruitment processes. 6. You have the right to request access to your personal data, its processing, and its processing. You have the right to rectify or erase your data, restrict its processing, or transfer your data. The right to withdraw consent at any time does not affect the lawfulness of processing based on consent before its withdrawal. 7. You have the right to object to the processing of your data at any time. In such a situation, the Controller will cease processing your data for the above-mentioned purposes, unless the Controller demonstrates that there are compelling legitimate grounds for processing your data that override your interests, rights, and freedoms, or that your data is necessary for the establishment, exercise, or defence of legal claims. 8. Providing your personal data within the scope provided for in labor law, including in particular the scope provided for in Article 22(1) of the Labor Code, is mandatory. This data is required by law and is necessary for you to participate in the recruitment process. Failure to provide your data will result in your inability to participate in the recruitment process. Providing the remaining data is voluntary. 9. Your personal data will not be subject to automated decision-making, including profiling. 10. You have the right to lodge a complaint about the unlawful processing of your personal data with the supervisory authority: the President of the Personal Data Protection Office (UODO, ul. Stawki 2, 00-193 Warsaw). Location: Kraków , Poland Time Type: Full time Contract Type: Fixed Term (Fixed Term) Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.

Responsibilities

The Customer Service Team Leader will coach and mentor their team to achieve quality and performance goals while managing daily operations. They will also lead team meetings, support training initiatives, and ensure compliance with relevant laws and standards.