GUEST EXPERIENCE & ESCALATION MANAGEMENT

• Act as the escalation point for complex or high-priority travel requests.
• Collaborate with internal teams and external suppliers to secure bespoke travel solutions.
• Ensure the team is equipped with up-to-date product and destination knowledge.

ROLE OVERVIEW

Are you passionate about delivering exceptional guest experiences and leading high-performing teams? We’re looking for a dynamic Team Manager to lead our specialist Travel Services team in creating seamless, personalised travel arrangements for our guests.
You’ll inspire and coach your team to exceed service expectations, drive operational excellence, and collaborate across departments to deliver bespoke travel solutions. This is a pivotal leadership role within our Guest Experience function, offering the opportunity to shape service delivery and contribute to strategic initiatives.