Employment Type: Permanent
Hours of Work: 37.5 hours across Monday - Sunday, 4/5 days a week, 37.5 hours per week between 8am-9:15pm
Location: Norfolk
Salary: £29,870
What will I be doing?
This role involves monitoring performance through regular reporting, adapting resource plans in real-time, and driving service improvements through coaching, quality checks, and team development sessions.
You’ll also act as an escalation point for complex queries and work closely with the wider business to resolve issues and streamline processes.
Your next chapter
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!

Ideally, we’re looking for:

• proven leadership experience in a fast-paced customer service environment
• a strong track record of developing teams and managing performance
• someone adaptable, proactive, and resilient under pressure
• excellent communication and interpersonal skills
• a collaborative mindset and the ability to build strong cross-functional relationships
• a commitment to continuous improvement and maintaining high service standards

Please refer the Job description for details