WHY YOU’LL LOVE WORKING HERE:

A supportive, inclusive workplace where you’ll see the impact of your leadership every day.
Real career progression with personalised development plans.
A chance to work alongside passionate people who care deeply about what they do — and who celebrate success together.

ABOUT THE ROLE

Are you ready to lead from the front, inspire a high-performing team, and make a real difference to customers’ lives every single day?
We’re looking for an energetic, driven, and people-focused Team Manager / Team Leader to join our vibrant Customer Installation Centre. If you thrive in a fast-paced, ever-evolving environment and have a passion for delivering exceptional customer experiences — we want to hear from you!

WHAT YOU’LL BE DOING:

Lead & Inspire — Motivate and empower a team of Installation Coordinators to deliver a seamless, end-to-end journey for our customers — from their dream kitchen or bedroom installation to any warranty support.
Own the Results — Monitor team performance against key targets including customer satisfaction, speed of resolution, and efficiency — you’ll know what good looks like and push for great!
Problem-Solve & Collaborate — Work closely with installers, customers, and internal teams to resolve issues quickly and get things back on track.
Coach & Develop — Support your team to handle every case with empathy, confidence, and professionalism, turning challenges into opportunities to wow our customers.
Handle Escalations Like a Pro — Take ownership of complex cases, ensuring swift, fair resolutions while upholding our commitment to excellent service.
Drive Improvements — Identify opportunities to make our processes smoother and communication clearer — your ideas and actions will directly shape a better customer experience.