Customer Service Team Member at Bunnings

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, Driving, MS Office, Organizational Skills, Adaptability, Team Collaboration, Communication, Problem Solving, Time Management, Attention to Detail, Safety Awareness, Integrity, Flexibility, Diversity Awareness, Community Engagement

Industry

Retail

Description

Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team: Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few Free standard OnePass membership Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave 12 weeks paid parental leave, regardless of gender Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build About the role: Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and advice on a wide range of products and services to help make their D.I.Y dream a reality. Our Reds in Utes Team Members play an important part in upholding our best service promise to our customers. Reds in Utes are responsible for delivering our customers' orders right to their door in a timely and accurate manner. A small Bunnings truck will be used, so you will need to be confident in driving, and hold a valid, current full drivers licence. What’s involved: As this is a Customer Service Team Member hybrid position, you will also be expected to: Have a Current Drivers Licence and the confidence to drive a small Bunnings truck to fulfill customer deliveries Pick and pack orders for instore, online and trade customers in an efficient and timely manner Work collaboratively as part of the wider Order Management team to provide a wide range of customer service and deliveries To be able to approach, connect and confidently interact with customers in store Work as part of a supportive and inclusive team who make a difference to the community and have fun along the way. Who we’re looking for: We are looking for team members to join our growing Order Management team who are responsible for supporting our Online, Click and Collect and Click and Deliver customer orders. Seeking those who can think on their feet, are organised but adaptive, and can provide friendly customer service right to our customers front door. We’re looking for team members who are passionate about helping others and are keen to learn and grow. The path within Bunnings is yours to build - you could become the next future leader, product expert or trade specialist in-store, and we are committed to giving you the skills and showing you the ropes throughout your journey. You’ll need: To act with integrity, be safe and do your best Current valid Drivers Licence in order to fulfill customer deliveries Strong understanding of MS Office and Computer based Order Management systems Highly organised and an ability to work autonomously The availability to work flexible hours (including late nights, early mornings and weekends) When you're ready to give this opportunity a Red Hot Go, all you'll need to do is: Submit an application and complete an online chat interview (20 minutes) If successful, next step includes an online video interview (15 minutes) If you're a match, we'll invite you to an onsite meet and greet with our leaders (20 minutes) You'll be part of a workplace where you'll feel like you belong. Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at and a member of the team will be in touch. When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is: Submit an application and complete an online chat interview (20 minutes) If successful, next step includes an online video interview (15 minutes) If you’re a match, we’ll invite you to an onsite meet and greet with our leaders (20 minutes) You’ll be part of a workplace where you’ll feel like you belong. We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings. We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.com.au. Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes. About Us Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online. By joining our passionate and diverse team, you'll have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work. If you’re ready to roll up your sleeves and build something great together, apply today. Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role. #LI-DNI We are the leading retailer of home improvement and outdoor living products in Australia and New Zealand, and a major supplier to project builders, commercial tradespeople and the housing industry. Our ambition is to provide our customers with the widest range of home improvement products in accordance with our lowest prices policy, backed with the best service. Our Team Members are the soul of our business, and bring this vision to life every day in our stores throughout Australia and New Zealand. "We're building the best ... our team makes it happen". At Bunnings, we believe a diverse team creates the best mix of perspectives which helps us innovate and make better decisions. We want our team to have diverse thinking, perspectives, backgrounds and education, which supports us in representing the local communities we serve and so our team can bring their whole self to work. A diverse and inclusive team makes everyone feel valued, respected and connected at work. We’re committed to creating a safe and supportive work environment for all team members regardless of age, disability, gender identity, sexual orientation, race, ethnicity or background.

Responsibilities

Customer Service Team Members provide friendly and helpful service to customers, ensuring every experience counts. They also deliver customer orders in a timely manner and assist with order management tasks.