Customer Service Team Member at Bunnings
Rydalmere, New South Wales, Australia -
Full Time


Start Date

Immediate

Expiry Date

06 Jul, 25

Salary

0.0

Posted On

06 Apr, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Retail Industry

Description

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

  • Team discount at Bunnings and other Wesfarmers brands including Kmart
  • Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
  • 12 weeks paid parental leave, regardless of gender
  • Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
  • We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

At Bunnings, you’ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.
About the role:
Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. In this role, you’ll support our customers both in store and through customer deliveries – you will efficiently transport customer orders directly to their homes, using our easy-to-drive, Bunnings Local delivery vehicles.
For more insights into the role, we encourage you to visit your local store to get a feel for what it might be like to become part of the Bunnings team.

What’s involved:

  • Provide friendly, helpful, and professional service to customers; both in-store and during deliveries.
  • Pick and pack orders for instore, online and trade customers in an efficient and timely manner
  • Collaborate effectively with the Order Management team to provide exceptional customer service and timely deliveries.
  • Safely load products onto vehicles, deliver directly to customers, and unload orders upon arrival.
  • Work as part of a supportive and inclusive team who make a difference to the community and have fun along the way.

Who we’re looking for:
We’re looking for team members who are passionate about helping others and are keen to learn and grow. In this role, you’ll become part of our expanding Order Management team, supporting Online, Click and Collect, and Click and Deliver customer orders, while also assisting customers in-store with their fulfilment needs. We’re looking for team members who are passionate about helping others and are keen to learn and grow. The path within Bunnings is yours to build - you could become the next future leader, product expert or trade specialist in-store, and we are committed to giving you the skills and showing you the ropes throughout your journey. Whether you have a green thumb, are into D.I.Y., looking for your first retail role or even a change in career, we would love to hear from you!

You’ll need:

  • To act with integrity, be safe and do your best
  • Current valid full Drivers Licence to fulfill customer deliveries
  • Strong understanding of MS Office and Computer based Order Management systems
  • Highly organised and an ability to work autonomously
  • The availability to work flexible hours (including late nights, early mornings and weekends)

Interested to apply?
As part of the recruitment process, you will be required to complete an online chat interview. This will take you just 20 minutes and will need to be completed within 24 hours of submitting your application. Once you’ve completed it, you’ll receive a personality profile which will tell you a little bit more about yourself.
If successful, you will then be invited to complete a video interview. Don’t worry, it’s only 3 questions and should take you about 15 minutes to complete.
Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at
jobs@bunnings.com.au
and a member of the team will be in touch.
You’ll be part of a workplace where you’ll feel like you belong.
There’s so much on offer when you’re part of the team. Our flexible and informal work environment helps bring balance between work and home. Then there’s the fun stuff like team discount at Bunnings and other Wesfarmers brands, incentives, discounts from corporate partners (such as private health insurance) and cost price food and drinks at the Bunnings café. We also offer 12 weeks paid parental leave, regardless of gender, and you will have the opportunity to create a real difference in your community and environment. Join us and experience Bunnings from the other side of the counter.
Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is:

  • Submit an application and complete an online chat interview (20 minutes)
  • If successful, next step includes an online video interview (15 minutes)
  • If you’re a match, we’ll invite you to an onsite meet and greet with our leaders (20 minutes)

You’ll be part of a workplace where you’ll feel like you belong.
Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at
jobs@bunnings.com.au
and a member of the team will be in touch.
About Us
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We’re a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.
By joining our passionate and diverse team, you’ll have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work. If you’re ready to roll up your sleeves and build something great together, apply today.
Please note if you are offered a role with us, background checks may be required. This can include police, employment and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

Responsibilities
  • Submit an application and complete an online chat interview (20 minutes)
  • If successful, next step includes an online video interview (15 minutes)
  • If you’re a match, we’ll invite you to an onsite meet and greet with our leaders (20 minutes
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