Customer Service Team Member - (Call Center | Remote After 90 Days) at Westgate Resorts

Ocoee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

16.0

Posted On

04 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Detail-Oriented, Payment Processing, Account Maintenance, Documentation Accuracy, Service Excellence, Call Center Experience, Time Share Knowledge, Front Office Experience

Industry

Hospitality

Description

Company Description Starting Pay: $16/ hour + shift & language differentials as well as opportunities for hourly increases within first year! Fully On-Site for 1st 90 days and then hybrid/remote role. About Westgate Resorts Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there! Job Description Seeking a detail-oriented and customer-focused professional to deliver exceptional “5-Star” service to timeshare owners and internal partners. This role supports the Account Services Customer Service Department by managing owner inquiries, payment processing, and account maintenance via inbound calls received 30+ days post-purchase. The ideal candidate demonstrates excellent communication skills, accuracy in documentation, and a commitment to service excellence, ensuring all requests are handled promptly and in compliance with departmental standards and CRM logging requirements (CSM, MR, etc.). As a Customer Service Team Member - Call Center you will: Speak with owners that call after 30 days from the date of purchase. Answer owner questions, take payments and all tasks related to the “5” star standard. Provide service to owner requests within the departmental guidelines. Maintain appropriate departmental logs, CSM, MR, etc. Qualifications High school diploma or general education degree (GED) equivalent required; or one to three months related experience and/or training; or equivalent combination of education and experience. Preferred experience in call center, time share or front office Physical demands: The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

Responsibilities

Deliver exceptional customer service to timeshare owners and manage inquiries, payment processing, and account maintenance. Ensure all requests are handled promptly and in compliance with departmental standards.