LOCATION

Oshawa, Canada
Job Title:
Customer Service / Tech Support Rep (Auto)
Job Description
The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client’s technical products or services by answering questions and solving problems involved in their use.
Job Description
Title: Customer Service / Tech Support Rep (Auto)
Location: Ontario

JOB DESCRIPTION

The Customer Service / Tech Support Rep (Auto) engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service / Tech Support Rep (Auto) position at Concentrix is just the right place for you!
As a remote Customer Service / Tech Support Rep (Auto), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our remote Customer Service / Tech Support Rep (Auto) role include:

• Class A Automotive License (310s - Red Seal)
• Valid Driver’s License
• 5 year automotive experience with repairs/diagnostics
• Strong aptitude for technical/mechanical repairs
• Effective diagnostic aptitude, with strong time management skills
• Strong communication and computer software skills
• Fluent in English

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service / Tech Support Rep (Auto) working from home, you’ll:

• Receive calls from dealership automobile mechanics, dealer representatives, Service Managers, and Technicians in specialized product areas (i.e. Transmission, Engine, Steering, etc.)
• Diagnose problem using systematic listening and probing approach to determine root cause and provide information, data and direction through research, manuals, database or contacts
• Handle contacts from Automotive dealerships across Canada & the US.
• Track information and update cases
• Perform follow ups on existing cases and close cases, as required
• Deliver expert customer experiences…with a smile.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our remote Customer Service / Tech Support Rep (Auto) role include:

• Class A Automotive License (310s - Red Seal)
• Valid Driver’s License
• 5 year automotive experience with repairs/diagnostics
• Strong aptitude for technical/mechanical repairs
• Effective diagnostic aptitude, with strong time management skills
• Strong communication and computer software skills
• Fluent in Englis

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $28.63 - $40.87/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay “early,” when you want it
• Health and wellness programs with trained partners to help promote a healthy you
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and mor