Customer Service Tech at University Hospitals

Cleveland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inventory management, Customer service, Communication skills, Relationship building, Microsoft Excel, Microsoft Word, Microsoft Outlook, Supply chain, Basic Life Support, Equipment maintenance, Data entry, Office equipment operation

Industry

Hospitals and Health Care

Description

What You Will Do Accurately and timely deliver items (i.e. equipment, supplies, etc.) to assigned areas at UH. Make routine deliveries within 60 minutes and STAT deliveries in 20 minutes. Monitor inventory levels in all assigned clinical areas and proactively stock as needed. Pick up dirty utility, clean items and/or make necessary repairs and return items Replenish crash carts and intubation boxes, ensuring all contents are accurate and within expiration dates. Responsible for keeping storage room stocked, clean and orderly. Assist customers with delivery inquiries and general questions, searches for items. Cross trained to cover general storeroom requests and stocking, patient transport as needed. Additional Responsibilities Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Education High School Equivalent / GED (Required) Work Experience Supply chain, hospital and/or customer experience (Preferred) Knowledge, Skills, & Abilities Proficient oral and written communication skills (Required proficiency) Notable client service, communication and relationship building skills . (Required proficiency) Must be able to lift a minimum of 50 pounds. (Required proficiency) Must have the ability to manipulate Excel spreadsheets and Word documents, and to manage emails using Outlook. (Required proficiency) Demonstrated ability to use PCs and general office equipment (i.e. printers, copy machine, FAX machine, etc.) (Required proficiency) Licenses and Certifications Basic Life Support (BLS) (Required within 90 Days) Physical Demands Standing Constantly Walking Constantly Sitting Rarely Lifting Constantly up to 50 lbs Carrying Constantly up to 50 lbs Pushing Constantly up to 50 lbs Pulling Constantly up to 50 lbs Climbing Constantly up to 50 lbs Balancing Constantly Stooping Constantly Kneeling Constantly Crouching Constantly Crawling Constantly Reaching Constantly Handling Constantly Grasping Constantly Feeling Constantly Talking Constantly Hearing Frequently Repetitive Motions Constantly Eye/Hand/Foot Coordination Constantly Travel Requirements 10%25

Responsibilities

The Customer Service Tech is responsible for the timely delivery of medical supplies and equipment throughout the hospital while maintaining accurate inventory levels. They also perform equipment repairs, restock crash carts, and ensure storage areas remain clean and organized.