ABOUT US

Vibox is a UK-based custom PC manufacturer, dedicated to delivering high-performance gaming and professional systems tailored to our customers’ exact needs. We use only the most trusted components from brands like AMD, Intel, Nvidia, Corsair, and Samsung, ensuring reliability, power, and top-tier quality.
As our customer base continues to grow across the UK and Europe, we’re expanding our team and seeking a Customer Service & Technical Support Advisor to join us on a fixed-term contract until 31st January 2025, with the potential for extension or a permanent position depending on performance and business requirements.

ABOUT THE ROLE

This role is ideal for someone with a solid technical foundation in PC hardware and software, combined with excellent communication skills and a passion for helping people.
You’ll be supporting both our UK and EU customers via email and phone – answering pre-sales questions, resolving post-sales queries, and providing first-line technical support. You’ll also work closely with our internal teams to ensure a smooth customer journey from order to aftercare.
This is a customer-facing role, but technical knowledge and a genuine interest in PC gaming and hardware will be key to your success.

KEY RESPONSIBILITIES

• Responding to customer queries via email and phone (pre-sales and post-sales)
• Providing first-line technical support, including basic diagnostics and troubleshooting
• Advising customers on product compatibility, performance, and upgrades
• Managing courier communications, deliveries, collections, and claims for lost/damaged parcels
• Liaising with the workshop team to ensure smooth resolution of customer issues
• Taking ownership of customer cases and following through to resolution
• Logging and tracking customer interactions and issues accurately
• Upholding company values and ensuring high levels of customer satisfaction.