Customer Service Technician at EmpowerMe Wellness

Maryland Heights, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Pharmacy Procedures, HIPAA Regulations, Communication Skills, Problem Solving, Time Management, Organizational Skills, Attention to Detail, Teamwork, Interpersonal Skills, Microsoft Office, EMR Systems, Clerical Tasks, Prescription Management, Insurance Inquiries, Data Entry

Industry

Hospitals and Health Care

Description

Overview A tech-enabled, multidisciplinary healthcare organization, EmpowerMe Wellness is on a mission to improve the lives of seniors. EmpowerMe enriches senior living communities nationwide through our fully integrated healthcare model, which features on-site care coordination, therapy, and pharmacy services. Headquartered in St. Louis, Missouri, our 3,500+ team members drive positive outcomes and build healthier, happier tomorrows for older adults. To learn more, visit empowerme.com today. Responsibilities The Customer Service Technician serves as the first point of contact for patients, prescribers, and insurance providers, providing timely and accurate support regarding prescription orders, insurance inquiries, and general pharmacy-related questions. This role ensures a high level of service while maintaining compliance with regulatory standards. Your essential duties include the following: • Answer inbound calls and respond to inquiries related to prescriptions, insurance coverage, order status, and pharmacy services. • Resolve customer concerns promptly and professionally, escalating complex issues when necessary. • Communicate with prescribers’ offices, patients, and insurance companies to obtain missing or updated information. • Assist with prescription entry, refills, and coordination of prior authorizations when needed. • Document all interactions clearly and accurately in the pharmacy system. • Support pharmacy staff with administrative and clerical tasks as needed. • Maintain knowledge of pharmacy procedures, HIPAA regulations, and patient confidentiality standards. • Perform other duties as assigned that are consistent with qualifications, professional practices, and ethical standards o Tasks and responsibilities are subject to change at your supervisor’s discretion o Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Qualifications • High school diploma or equivalent • 1+ year Pharmacy Tech experience (preferred) • Pharmacy Technician License (preferred) • Exemplary attention to detail • Strong time management and organizational skills with ability to prioritize tasks as needed • Well-received/respected by coworkers with willingness to maintain positive morale • Excellent verbal and written communication skills • Strong problem-solving and critical thinking abilities • Ability to retain information such as words, numbers, and procedures • Teamwork mindset with strong interpersonal skills Computer Skills: • Proficiency in Internet browsers (e.g. Explorer, Chrome, Fire Fox) • Advanced knowledge of Microsoft Office programs: Outlook, Excel, Word and Publisher applications • Experience in working with various EMR and medical billing systems would be a plus.

Responsibilities

The Customer Service Technician serves as the first point of contact for patients, prescribers, and insurance providers, providing support regarding prescription orders and inquiries. This role ensures compliance with regulatory standards while resolving customer concerns and assisting with prescription management.