Customer Service Technician- REMOTE Milwaukee, WI at Layer Zero

Milwaukee, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

55.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electrical Troubleshooting, Safety Focus, Customer Service, Startup, Commissioning, Service, Preventive Maintenance, Technical Support, Record Keeping, Emergency Response, Travel, Reading Diagrams, Schematic Interpretation, PC-Based Programming, PPE Knowledge, Driving

Industry

technology;Information and Internet

Description

Description Position Overview: LayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset. Key Responsibilities: Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment, including: Static transfer switches Power distribution units Remote power panels Provide technical support to customers on-site and remotely via phone and email Maintain accurate and timely service records in the LayerZero system Respond to emergency service calls, including participation in the 24/7 support rotation Travel to customer sites across the U.S. and Canada as required Occasional weekend or holiday work may be necessary Requirements Qualifications: Required: Experience servicing electrical power systems Strong electrical and electronic troubleshooting skills Ability to read and interpret diagrams and schematics Familiarity with PC-based programming of printed circuit boards Knowledge of electrical PPE and safety protocols Clean driving record Preferred: Associate degree in an electrical discipline Military training in electronics or electrical systems Work Location: Initial training conducted at LayerZero headquarters in Aurora, Ohio Field service performed at customer sites throughout the U.S. and Canada Compensation and Benefits: Salary-based, non-exempt position Group health, dental, and vision insurance Competitive 401(k) match Generous paid time off Simplified travel expense reimbursement Equal Opportunity Statement: LayerZero Power Systems, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, age, national origin, disability, marital status, ancestry, or veteran status, in accordance with applicable laws and regulations

Responsibilities

The technician will perform startup, commissioning, service, and preventive maintenance on LayerZero power distribution equipment like static transfer switches and power distribution units. This role also involves providing technical support to customers both on-site and remotely, maintaining service records, and participating in a 24/7 emergency support rotation.