ABOUT ABBOTT

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

REQUIRED QUALIFICATIONS

• High school degree
• +1 Year (s) of Experience in a customer service, product support, IT, telecommunications, or related role. Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
• Language Proficiency
• This position is office based Fully Bilingual (English and Spanish) / Required

PREFERRED QUALIFICATIONS

• Experience in the biotech, bio-instruments or medical devices industries

• Answers calls from hospital’s staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
• Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
• Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
• Perform outbound calls to Sales Representatives to confirm receipt of case information
• Supports all Company initiatives as identified by management and in support of Quality Management Systems (QMS),
• Environmental Management Systems (EMS), and other regulatory requirements.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements.
• Maintains professional, positive and cooperative communications and collaboration with all levels of employees, customers,
• contractors, and vendors. Within the department, works with other employees to maintain adequate availability for
• customer support.
• Perform other related duties and responsibilities, on occasion, as assigned. Overtime may be required Oversee recruitment and development of staff