OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is crucial in providing exceptional service to our customers, ensuring their needs are met and fostering a positive experience. The ideal candidate will possess excellent communication skills, a knack for upselling, and the ability to analyse customer inquiries effectively. If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you.

NO EXPERIENCE REQUIRED

Join us as we strive to deliver outstanding service while building lasting relationships with our customers!
Job Types: Full-time, Part-time
Pay: £400.00-£600.00 per week
Expected hours: 20 – 40 per week

Additional pay:

• Bonus scheme
• Performance bonus

Benefits:

• Company events
• Employee discount
• Language training provided
• Transport links

Flexible language requirement:

• English not required

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Work Location: In perso

• Respond promptly and professionally to customer inquiries
• Provide accurate information regarding products and services while ensuring customer satisfaction.
• Engage in upselling opportunities by recommending additional products or services that meet customer needs.
• Perform data entry tasks accurately to maintain up-to-date customer records.
• Exhibit excellent etiquette while communicating with customers, ensuring a friendly and helpful tone.
• Analyse customer feedback and issues to provide effective solutions and escalate as necessary.
• Collaborate with team members to improve service delivery and enhance the overall customer experience.
• Maintain knowledge of company products, services, and promotions to assist customers effectively.