BCBST is seeking a dedicated Customer Service Representative to join our BlueCare Plus Customer Service team. In this role, you will support Medicare and Medicaid eligible members by assisting with provider searches, resolving billing concerns, obtaining prescriptions, and more. This position requires strong multitasking skills, including the ability to type and talk simultaneously while accurately documenting important information.
One year of customer service experience with BCBST required. Prior knowledge of Medicare plans and benefits strongly preferred. Success in this role requires the ability to work independently, remain patient, and apply effective problem-solving skills in a fast-paced environment.

Class Details:

• Start Date: October 27, 2025
• Training Hours: 8:30 AM – 5:00 PM EST
• Post-Training Schedule: Weekly rotating shifts, with hours ranging from 8:00 AM to 9:00 PM EST. Weekend and holiday shifts may be assigned if volunteer coverage is insufficient.

Job Responsibilities

• Receiving, investigating and resolving all customer inquiries timely and accurately.
• Handling customer service inquiries and problems via the telephone.
• Ensuring all customer communication is clearly documented.
• Interact through various channels such as Chat, Phone, E-mail and TEAMS.
• Educating caller to ensure resolution is achieved on first contact.
• Must be able to pass required testing
• Participation and attendance are mandatory.
• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
• Work overtime as required

Job Qualifications

Education

• High School Diploma or equivalent

Experience

• 1 year - Experience in a customer service support role is required

Skills\Certifications

• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
• Independent, Sound decision-making and problem-solving skills
• If current employee with the company, must meet minimum performance expectations
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Number of Openings Available:
10
Worker Type:
Employee
Company:
Applying for this job indicates your acknowledgement and understanding of the following statements:
BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.
Further information regarding BCBST’s EEO Policies/Notices may be found by reviewing the following page:
BCBST’s EEO Policies/Notices
BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

• Receiving, investigating and resolving all customer inquiries timely and accurately.
• Handling customer service inquiries and problems via the telephone.
• Ensuring all customer communication is clearly documented.
• Interact through various channels such as Chat, Phone, E-mail and TEAMS.
• Educating caller to ensure resolution is achieved on first contact.
• Must be able to pass required testing
• Participation and attendance are mandatory.
• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
• Work overtime as require