Customer Service Trainer at Alphabe Insight Inc

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

55000.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Coaching, Motivation, Organizational Skills, Customer Service Principles, Call Handling, Problem Resolution, Training Design, Performance Assessment, Instructional Material Development, Team Collaboration, Service Quality Improvement, Training Record Maintenance, Adaptability, Client Care Procedures

Industry

Public Relations and Communications Services

Description

Company Description Park 6 Logistic is a forward-thinking logistics and operations firm dedicated to optimizing the way businesses move, deliver, and communicate. Our success is built on innovation, precision, and a deep commitment to providing exceptional client experiences. As we continue expanding, we are seeking talented professionals who are ready to contribute to a fast-paced environment where creativity and strategic thinking drive meaningful impact. Job Description We are seeking a highly driven Customer Service Trainer to support the development of our service teams and ensure the delivery of outstanding client experiences. This role focuses on coaching, improving communication techniques, strengthening customer-handling skills, and maintaining a high standard of service within the organization. The ideal candidate is proactive, organized, and passionate about guiding others toward excellence. Responsibilities Train new and existing customer service representatives on communication standards, client-care procedures, and internal processes. Design and deliver engaging training sessions, both in person and virtually. Assess performance trends and provide coaching to enhance service quality. Develop instructional materials, scripts, guidelines, and workflow documentation to support learning consistency. Monitor team progress and recommend continuous improvement strategies. Collaborate closely with leadership to ensure training aligns with company goals and service expectations. Maintain accurate training records, reports, and evaluations. Qualifications Strong communication and presentation skills. Ability to guide, coach, and motivate individuals in a structured environment. Solid organizational skills with the ability to prioritize and manage multiple training cycles. Professional demeanor and a strong understanding of customer-focused service. Familiarity with customer service principles, call handling, and problem-resolution frameworks. Capacity to adapt training methods to different learning styles. Additional Information Competitive annual salary of $51,000 – $55,000. Growth and long-term career development opportunities. Supportive and collaborative work environment. Opportunities to strengthen leadership, training, and communication skills. Full-time position with structured company support and resources.

Responsibilities

The Customer Service Trainer will train new and existing customer service representatives on communication standards and client-care procedures. They will also assess performance trends and provide coaching to enhance service quality.