Customer Service Trainer at Alphabe Insight Inc

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

63000.0

Posted On

21 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Principles, Call Center Operations, Performance Metrics, Communication Skills, Presentation Skills, Coaching, Organizational Skills, Time Management, Attention To Detail, MS Office, Learning Management Systems

Industry

Public Relations and Communications Services

Description

Company Description About Us – Sphirea Plus At Sphirea Plus, we transform ideas into actionable strategies and results. As a dynamic project-driven company based in Atlanta, GA, we specialize in delivering comprehensive solutions across various industries, ensuring our clients' visions are executed with precision and excellence. Our team is composed of dedicated professionals who thrive in collaborative environments, prioritize innovation, and are committed to sustainable growth. We believe in empowering our people and cultivating a workplace culture rooted in integrity, excellence, and continuous development. Job Description Job Description We are seeking a Customer Service Trainer to lead, design, and deliver training programs that enhance our customer service team’s performance. The ideal candidate will be responsible for improving service quality through effective coaching, onboarding processes, and continuous learning development. If you are passionate about team development and driving service excellence, we want to hear from you. Responsibilities Develop and implement engaging training materials and workshops for new and existing customer service staff. Conduct onboarding sessions and orientation programs for new hires. Monitor team performance and provide ongoing coaching to enhance service delivery. Collaborate with department managers to assess training needs and develop tailored learning solutions. Evaluate the effectiveness of training sessions and adjust programs as necessary. Maintain up-to-date knowledge of company services, procedures, and compliance requirements. Facilitate feedback sessions and training assessments to ensure continuous improvement. Qualifications Qualifications Proven experience as a Customer Service Trainer or similar role. Strong understanding of customer service principles, call center operations, and performance metrics. Excellent communication and presentation skills. Ability to motivate and inspire teams with a positive, coaching-oriented attitude. Organizational and time management skills with attention to detail. Proficiency in MS Office and learning management systems (LMS) is a plus. Bachelor’s degree in Business, Communications, HR, or a related field preferred Additional Information Benefits Competitive salary range of $58,000 – $63,000 per year. Opportunities for internal growth and professional development. Skills-based training and ongoing support. Positive and collaborative work environment. Paid time off, holidays, and comprehensive benefits package. Access to leadership development initiatives and performance rewards.

Responsibilities

The Customer Service Trainer will lead, design, and deliver training programs to enhance the performance of the customer service team. Responsibilities include developing training materials, conducting onboarding sessions, and providing ongoing coaching to improve service quality.