Customer Service Trainer at Alphabe Insight Inc

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

62000.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, Coaching, Leadership, Communication, Interpersonal Skills, Analytical Mindset, Organizational Skills, Detail-Oriented

Industry

Public Relations and Communications Services

Description

Company Description About Us At Beloform, we believe in the power of clear communication and strategic relationships. Headquartered in Cincinnati, we are dedicated to delivering innovative solutions that enhance brand reputation, foster trust, and create lasting connections. Our team is built on professionalism, collaboration, and a commitment to excellence — and we are looking for talented individuals to join us as we continue to grow. Job Description Job Description We are seeking a Customer Service Trainer to join our team in Cincinnati. This role is ideal for a dynamic professional passionate about mentoring others, enhancing performance, and creating customer service excellence. You will design, deliver, and evaluate training programs that strengthen communication skills, service techniques, and problem-solving abilities across the organization. Key Responsibilities Develop and implement engaging training modules for customer service staff. Conduct group and individual training sessions to enhance performance and service quality. Monitor, assess, and evaluate employee progress through performance metrics and feedback. Collaborate with management to identify training needs and recommend continuous improvements. Ensure training content aligns with company standards, goals, and customer expectations. Provide coaching and guidance to team members to drive professional growth. Qualifications Qualifications Bachelor’s degree in Business, Communication, Education, or a related field preferred. Proven experience in training, coaching, or leadership within a customer service environment. Strong presentation, communication, and interpersonal skills. Ability to inspire, motivate, and lead teams toward excellence. Analytical mindset with the ability to assess training effectiveness and adjust as needed. Organized, detail-oriented, and able to manage multiple projects simultaneously. Additional Information Benefits Competitive annual salary of $57,000 – $62,000. Opportunities for professional development and career advancement. Supportive and collaborative team environment. Comprehensive training and growth resources. Job Type: Full-time, on-site position.

Responsibilities

The Customer Service Trainer will develop and implement training modules for customer service staff and conduct training sessions to enhance performance. They will also monitor employee progress and collaborate with management to identify training needs.