Customer Service Trainer at Alphabe Insight Inc

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

59000.0

Posted On

25 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Training, Coaching, Communication, Presentation, Facilitation, Attention To Detail, Performance Metrics

Industry

Public Relations and Communications Services

Description

Company Description About Us Bela Brand Bat is a dynamic company dedicated to delivering innovative brand and business solutions. With a focus on excellence and efficiency, we help clients achieve their goals through tailored strategies and professional project execution. Our team values collaboration, precision, and growth, creating an environment where talent can thrive and make a lasting impact. Job Description Job Description Bela Brand Bat is seeking a highly motivated Customer Service Trainer to join our growing team. The ideal candidate will design, deliver, and evaluate training programs that equip our customer service representatives with the knowledge, skills, and tools needed to provide an exceptional client experience. This role requires strong communication skills, attention to detail, and a passion for coaching others to succeed. Responsibilities Develop and implement comprehensive customer service training programs. Conduct onboarding sessions for new employees and ongoing training for current staff. Monitor employee performance and provide feedback for improvement. Evaluate the effectiveness of training sessions and adjust methods as needed. Create training materials, manuals, and role-play exercises to enhance learning. Collaborate with management to identify skill gaps and training needs. Ensure company standards and customer service policies are consistently upheld. Qualifications Qualifications Bachelor’s degree in Business, Communications, Human Resources, or related field (preferred). Proven experience in customer service and training roles. Strong presentation, coaching, and facilitation skills. Excellent verbal and written communication abilities. Ability to manage multiple training sessions and meet deadlines. Knowledge of customer service best practices and performance metrics. Additional Information Benefits Competitive salary ($55,000 – $59,000 per year). Opportunities for career growth and skill development. Supportive and collaborative work environment. Full-time position with consistent schedule.

Responsibilities

The Customer Service Trainer will develop and implement comprehensive training programs for customer service representatives. This includes conducting onboarding sessions and ongoing training, monitoring performance, and evaluating training effectiveness.