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Customer Service Trainer at Alphabe Insight Inc

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

63000.0

Posted On

30 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Training, Coaching, Communication, Presentation, Performance Assessment, Organizational Skills, Problem-Solving, MS Office

Industry

Public Relations and Communications Services

Description

Company Description Sharpcontra – About Us At Sharpcontra, we are dedicated to delivering excellence in every project we undertake. Located in San Antonio, TX, we pride ourselves on fostering a culture of innovation, collaboration, and professional growth. Our team thrives on challenge, values integrity, and is committed to shaping the future of our industry. Job Description Job Description: We are seeking a highly skilled and motivated Customer Service Trainer to join our San Antonio team. In this role, you will be responsible for training, coaching, and developing our customer service team to ensure exceptional client experiences and operational excellence. Responsibilities: Conduct onboarding and ongoing training sessions for new and existing customer service representatives. Develop training materials, manuals, and resources to support learning initiatives. Monitor team performance and provide feedback to enhance skills and productivity. Collaborate with management to identify training needs and implement solutions. Foster a positive and professional learning environment that encourages growth. Qualifications Qualifications: Proven experience in customer service, preferably in a training or coaching role. Strong communication and presentation skills. Ability to assess team performance and implement effective training strategies. Detail-oriented with excellent organizational and problem-solving skills. Proficiency in MS Office or related tools. Additional Information Benefits: Competitive salary range of $57,000 – $63,000. Opportunities for professional growth and career advancement. Supportive and collaborative work environment. Comprehensive training and development programs. Full-time, permanent position with standard company benefits.

Responsibilities

The Customer Service Trainer will conduct onboarding and ongoing training sessions for customer service representatives. They will also develop training materials and monitor team performance to enhance skills and productivity.