Customer Service Trainer at Alphabe Insight Inc

Fort Worth, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

54000.0

Posted On

09 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Presentation Skills, Problem-Solving, Service-Delivery Techniques, Coaching, Feedback, Training Program Organization, Detail-Oriented, Adaptability, Initiative

Industry

Public Relations and Communications Services

Description

Company Description Elevare Branding is a forward-thinking firm dedicated to elevating client experiences through exceptional service standards and innovative communication strategies. We specialize in developing high-performance teams equipped with strong interpersonal skills, reliable customer relations practices, and a commitment to operational excellence. Our culture is built on professionalism, integrity, and continuous growth. We value individuals who bring initiative, adaptability, and a passion for helping others reach their highest potential. Job Description We are seeking a knowledgeable and engaging Customer Service Trainer to lead, mentor, and support new and existing team members. This role focuses on enhancing service quality, strengthening communication skills, and cultivating a consistent customer-centric approach across all departments. The ideal candidate thrives in a structured environment, excels at teaching clear processes, and enjoys building strong, capable teams. Responsibilities Develop and deliver engaging training sessions for onboarding and continuing education. Equip employees with effective communication, problem-solving, and service-delivery techniques. Monitor performance during and after training to ensure strong skill retention. Create training materials, manuals, and improvement plans aligned with company standards. Provide coaching, feedback, and guidance to support employee growth. Maintain accurate records of training progress and completion. Collaborate with management to identify training needs and implement improvement strategies. Qualifications Strong communication and presentation skills, with the ability to simplify processes clearly. Professional demeanor, patience, and a talent for motivating others. Ability to organize training programs, track progress, and adjust approaches as needed. Comfort leading group sessions, one-on-one coaching, and workshops. Detail-oriented mindset with the ability to maintain high service standards. Adaptability and initiative in a dynamic work environment. Additional Information Competitive annual salary of $51,000 – $54,000. Opportunities for professional development and long-term career growth. Supportive and collaborative work environment. Skill-building and leadership development programs. Stable full-time position with clear advancement pathways.

Responsibilities

The Customer Service Trainer will develop and deliver training sessions for onboarding and continuing education, focusing on enhancing service quality and communication skills. They will also monitor performance and provide coaching to support employee growth.