JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will be essential in ensuring customer satisfaction. The ideal candidate will possess strong data entry skills and have a knack for upselling products while maintaining a positive customer experience.

REQUIREMENTS

• Proven experience in customer service or a related field is preferred.
• Strong communication skills.
• Proficient in data entry with attention to detail.
• Ability to analyze customer needs and provide tailored solutions.
• Familiarity with sales techniques, including upselling strategies.
• Excellent phone etiquette and interpersonal skills.
• A positive attitude with a commitment to delivering outstanding service.
  Join us in creating memorable experiences for our customers while developing your career in a supportive environment!
  Job Type: Full-time
  Pay: $15.00-$24.68 per hour
  Expected hours: 40 per week

Benefits:

• Employee assistance program
• Extended health care
• RRSP match

Work Location: In perso

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products and services to assist customers effectively.
• Perform data entry tasks to maintain accurate customer records and transaction details.
• Utilize analysis skills to identify customer needs and recommend appropriate solutions.
• Engage in upselling opportunities to enhance the customer experience and drive sales.
• Maintain a high level of phone etiquette while interacting with customers.
• Collaborate with team members to resolve complex issues and improve service processes.
• Document customer interactions and feedback for future reference.