DYNAMIC VAPE ADVISER NEEDED!

Are you passionate about customer service and keen to learn about the vaping industry? Join VapeHQ as a Customer Service Vape Advisor and become part of a friendly, fast-paced team delivering top-quality support to our valued customers.

ABOUT US:

At VapeHQ, we’re passionate about delivering quality vaping products with exceptional customer care. As one of the UK’s leading vape retailers with 29 locations across the UK and an online store, we pride ourselves on our friendly approach, expert advice, and commitment to helping our customers make informed choices. Whether you’re new to vaping or a long-time enthusiast, we’re here to support every step of the journey.

KEY RESPONSIBILITIES:

• Offer product advice and help customers choose the right vaping products
• Process orders, returns, and refunds accurately
• Resolve customer complaints efficiently and professionally
• Maintain up-to-date product knowledge
• Support with restocking
• Cover VapeHQ Inkersall, Bramley, Mansfield

YOUR ROLE AT VAPE HQ:

• Full-Time Flexibility: Our stores operate Mon-Sat 9am -6pm and Sun 10am-4pm, and your adaptable schedule will include covering shifts across our Inkersall, Bramley and Mansfield sites.
• Team Player and Lone Worker: You will primarily be working independently in our stores. However, full training will be provided alongside an experienced team members, and you may be scheduled with another colleague for certain shifts where needed.